What are the responsibilities and job description for the Concierge position at Excelsior Care Group?
Facility: Heartland Nursing and Rehabilitation Center
Position: Concierge
Location: Boynton Beach, FL
Schedule: Full-Time
Pay Rate: Up to $20/hour
Join Our Team as a Concierge
Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.
Key Responsibilities
If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!
https://info.flclearinghouse.com
Position: Concierge
Location: Boynton Beach, FL
Schedule: Full-Time
Pay Rate: Up to $20/hour
Join Our Team as a Concierge
Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.
Key Responsibilities
- Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
- Prepare rooms for incoming Residents by ensuring:
- Previous belongings are packed and removed
- Terminal cleaning is completed
- Beds are made and call bells, lights, and TVs are functioning properly
- Assemble and deliver welcome baskets for new Residents
- Greet and escort Residents from the lobby to their rooms, creating a positive first impression
- Build meaningful relationships with Residents and families by providing ongoing support and assistance
- Respond to call bells within scope and notify nursing staff when additional care is needed
- Address Resident concerns and complaints in accordance with the grievance process
- Assist with room transitions, including short-term rehabilitation to long-term care
- Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
- Provide facility tours during off-hours or when Admissions staff are unavailable
- Submit daily progress reports to leadership, identifying trends or concerns
- Coordinate with laundry services for the return of stored belongings
- Prepare and distribute discharge gift bags
- Monitor and coordinate Resident smoking schedules
- Attend in-service trainings, Resident Council meetings, and required staff meetings
- Perform additional duties as assigned by the Administrator
- Prior customer service experience required
- Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Compassionate, professional demeanor with a commitment to exceptional service
- Comprehensive Medical and Dental Insurance
- Generous Paid Time Off (PTO)
- 401(k) Retirement Plan
- Employee Recognition Programs
- Supportive, team-oriented work environment
- Company perks and employee discounts
If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!
https://info.flclearinghouse.com
Salary : $15 - $20