Concierge

Facility: Victoria Crossing Rehabilitation

Position: Concierge

Location: Brandon, FL

Schedule: Full-Time 11:00am to 7:00pm

Pay Rate: $18-$23/hour

Join Our Team as a Concierge

Victoria Crossing Rehabilitation is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this role, you’ll be the welcoming face of our facility—helping create a warm, supportive experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and notify nursing staff of equipment needs (beds, oxygen, etc.).
• Prepare rooms for incoming Residents by ensuring:
• Previous belongings are packed and removed
• Terminal cleaning is completed
• Beds are made and call bells, lights, and TVs are functioning
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms, providing a positive first impression.
• Engage with Residents and families, offering support, encouragement, and assistance.
• Respond to call bells and assist Residents as able; communicate with nursing staff when additional support is needed.
• Address Resident concerns and complaints in accordance with the Grievance Process.
• Assist with room transitions (short-term rehab to long-term care).
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide tours during off-hours or when Admissions staff are unavailable.
• Email daily progress reports to administrative leadership, noting trends or concerns.
• Coordinate with laundry services for the return of stored belongings.
• Prepare and distribute discharge gift bags for Residents returning to the community.
• Monitor and schedule Resident smoking sessions.
• Attend in-service training, Resident Council meetings, and required staff meetings.
• Perform additional duties as assigned by the Administrator.
  
  

Requirements

• Customer service experience required
• Nursing home or healthcare experience preferred
  
  
  

Benefits

• Comprehensive Medical & Dental Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Program
• Supportive, team-oriented work environment
• Company perks and employee discounts
  
  
  

If you’re passionate about providing exceptional service and creating a welcoming environment, we’d love to have you join our team. Apply today to become part of the Victoria Crossing family.

https://info.flclearinghouse.com