What are the responsibilities and job description for the Concierge position at Excelsior Care Group?
Facility: Space Coast Healthcare & Rehabilitation
Position: Concierge
Location: Merritt Island, Florida
Shift: Full-Time | 10:30 AM - 7:00 PM
Salary: $17.00-$20.00 per hour
Position Summary
Space Coast Healthcare & Rehabilitation is seeking a compassionate and service-oriented Concierge to enhance the experience of our residents and their families. This key team member will provide a warm welcome, ensure a smooth transition into our community, and deliver ongoing support and hospitality throughout each resident’s stay.
Key Responsibilities
If you are passionate about creating a welcoming, supportive, and positive experience for residents and their families, we invite you to apply. Make a meaningful impact every day at Space Coast Healthcare & Rehabilitation.
Position: Concierge
Location: Merritt Island, Florida
Shift: Full-Time | 10:30 AM - 7:00 PM
Salary: $17.00-$20.00 per hour
Position Summary
Space Coast Healthcare & Rehabilitation is seeking a compassionate and service-oriented Concierge to enhance the experience of our residents and their families. This key team member will provide a warm welcome, ensure a smooth transition into our community, and deliver ongoing support and hospitality throughout each resident’s stay.
Key Responsibilities
- Partner with Admissions to ensure rooms are fully prepared for new residents, including verifying equipment, oxygen, and bed availability.
- Confirm rooms are move-in ready (lights, call bells, TVs working, belongings cleared, and terminal cleaning completed).
- Prepare and deliver welcome baskets with essential items.
- Personally greet and escort residents to their rooms, offering reassurance and comfort.
- Provide support to families, addressing concerns with empathy and professionalism.
- Respond to call bells, assisting residents directly or notifying staff as needed.
- Follow the grievance process to resolve concerns promptly.
- Build and maintain positive relationships with residents, families, and staff.
- Attend required trainings, meetings, and Resident Council sessions.
- Assist with tours and room changes, particularly when Admissions staff are unavailable.
- Complete concierge follow-up forms within 48 hours of new admissions and before scheduled discharges.
- Submit daily progress reports to administration, highlighting trends or concerns.
- Coordinate with laundry to retrieve belongings for readmitted residents.
- Organize and distribute thoughtful discharge gift bags, including ordering supplies.
- Schedule and oversee smoking sessions for designated residents.
- Perform additional duties as assigned by the Administrator.
- Minimum 2 years of experience in a nursing home or long-term care setting required.
- Prior hospitality or concierge experience strongly preferred.
- Excellent communication, interpersonal, and customer service skills.
- Compassionate, proactive, and professional demeanor.
- Strong organizational and multitasking abilities in a fast-paced environment.
If you are passionate about creating a welcoming, supportive, and positive experience for residents and their families, we invite you to apply. Make a meaningful impact every day at Space Coast Healthcare & Rehabilitation.
Salary : $17 - $20
