Program Manager / Designated Manager

Company Description

Excel Care LLC is a Licensed Home and Community Based Services Provider. We are focused on providing the best care to all individuals that we serve. We strive to increase community engagement by connecting passionate caregivers with care receivers. If you are interested in making a difference in the community by providing excellent care, consider applying to join our team.

Job Responsibilities

The Program Manager/Designated Manager is able to manage programs and provide oversight of the services provided under the 245D license. Substantial experience supervising a program providing direct support services. A person who is positive, a team player and willing to learn.

• Manage a caseload of clients, ensuring service quality, client safety, and satisfaction.
• Coordinate and conduct all required client meetings (45-day, 60-day, Semi-Annual, Annual)
• Develop, implement, and review Individualized Service Plans (ISP) and Individual Abuse Prevention Plans (IAPP) every 6 months, sharing documents with the care team.
• Manage incident reporting and investigations for internal and external cases of suspected abuse or neglect.
• Maintain accurate, up-to-date client records in compliance with 245-D and HIPAA regulations.
• Develop training materials and manage the staff training portal to ensure timely completion of DHS-required training.
• Lead monthly staff meetings and communicate expectations clearly to ensure consistent service delivery.
• Serve as liaison between clients, guardians, case managers, and external providers.
• Conduct onboarding and orientation for new DSPs in collaboration with HR, including 30-, 60-, 90-day, and annual reviews.
• Review all DSP progress notes and provide timely, corrective feedback to maintain documentation standards.
• Manage incoming calls and text messages related to staffing, client concerns, and scheduling
• Provide direct care and supervision to clients as needed; participate in on call rotation

Required Qualifications

• Bachelor's degree in a human services or related field, preferred
• 3 years of experience supervising programs in the human service field
• Must qualify as a Program Manager /Designated Manager per MN DHS qualifications
• Valid driver's license and reliable transportation with valid auto insurance
• Demonstrated experience in 245D compliance

Preferred Attributes

• Responsible for ensuring programs are run according to the organization’s mission
• Ability to work effectively in a fast-paced environment with competing priorities.
• Excellent written, communication, and presentation skills
• Strong problem-solving skills and attention to detail.
• Strong collaborator and team player

Perks and Benefits:

• Paid Time Off (PTO) for all employees
• Earned Sick Time
• 401K plan
• Holiday Pay
• Mileage Reimbursement
• Growth and Development Opportunities
• Paid training and orientation
• Employee Recognition: Birthday Stipends, Shift Pickup Stipends, Employee of the Month

Equal Opportunity Employer

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience:

• Program management: 2 years (Preferred)

Ability to Commute:

• Eagan, MN 55123 (Required)

Work Location: In person

Salary : $60,000 - $65,000