Production Support Consultant

Must haves:

Production Support

.Net & MS tech stack

Healthcare background

Strong Comm. Skills

Experience:

• Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform).
• Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage

Technical Skills:

• Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
• Experience with web services.
• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
• Knowledge of HIPAA and other healthcare regulations is a plus.

Usage of AI in Application Support