What are the responsibilities and job description for the ServiceNow Production Support position at Avance Consulting?
Role:- ServiceNow Production Support
Location:- Austin,TX(Onsite)
Job Type:- FullTime
Job Description
Required Qualifications:
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
- Strong experience in supporting ServiceNow Platform.
- Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
- Experience in working on ServiceNow Production support projects
- Familiarity with integration concepts (API, Webservices, REST/SOAP).
Preferred Qualifications:
- Good to have - ServiceNow Certified System Administrator (CSA) certification.
- Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
- Experience in ServiceNow upgrades and patching activities.
- Experience and desire to work in a Global delivery environment.
- Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
- Analytical and communication skills.