What are the responsibilities and job description for the ServiceNow Production Support Lead position at Jobs via Dice?
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Roles and Responsibilities: -
Roles and Responsibilities: -
- At least 5 years of Information Technology experience.
- Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
- Strong experience in supporting ServiceNow Platform.
- Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
- Experience in working on ServiceNow Production support projects.
- Familiarity with integration concepts (API, Webservices, REST/SOAP).
- Good to have - ServiceNow Certified System Administrator (CSA) certification.
- Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
- Experience in ServiceNow upgrades and patching activities.
- Experience and desire to work in a Global delivery environment.
- Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
- Analytical and communication skills.