IT

About Us

We are a leading multi-site psychiatric medical practice serving the Long Island and New York area with a team of over 100 employees. As we continue to expand our services and digital infrastructure, we are seeking a highly skilled and proactive IT & Systems Support Specialist to support the stability, security, and efficiency of our technical operations.

Position Summary

The IT & Systems Support Specialist is responsible for maintaining and troubleshooting our network, phone system, EMR platform, hardware, camera systems, and more. This hands-on role is essential to ensuring seamless patient care and internal operations across all our medical office locations.

Key ResponsibilitiesNetwork Administration & Support

• Maintain, monitor, and troubleshoot all network infrastructure across locations
• Optimize network configurations for speed, reliability, and redundancy
• Investigate network irregularities and performance issues
• Perform routine backups of network configuration and system data
• Analyze traffic to ensure network efficiency for critical systems and patient care
• Use Unifi Cloud Console to manage remote sites and ensure uptime
  
  

Phone Systems Support (3CX)

• Modify call queues and user routing based on suite or role
• Install and configure phones for new providers and front desk staff
• Monitor phone connectivity and ensure reliable communication
• Call 3CX support for escalated issues
• Blacklist threatening IPs and ensure VoIP systems are up to date eClinicalWorks (ECW) & EMR Support
• Assist with password resets and user login issues
• Link pharmacies and troubleshoot ECW scanning/printing inconsistencies
• Support duplicate patient resolution and ECWrelated user training
• Collaborate with ECW for general fixes and software updates
  
  

Printer Support

• Download and update drivers for all devices
• Monitor ink levels and manage supply replacements
• Troubleshoot printing/scanning issues, including scantoemail functionality
• Contact manufacturer support for mechanical repairs
• Ensure consistent printer uptime across all offices
  
  

Camera & Surveillance System Management

• Install, maintain, and configure camera systems, including license plate readers and face scanners
• Set up camera IDs, timestamps, and optimize color settings to improve visibility
• Update firmware and system software for security
• Conduct camera system upgrades as requested by administration
  
  

Splashtop Remote Access Management

• Maintain remote access functionality and update user groups
• Name and organize computers for easy identification
• Add/remove devices to stay within licensing limits
• Ensure computers are accessible for offsite tech support
  
  

Onsite Project Support (New York Offices)

• Hardwire computers to ensure stable internet for providers and receptionists
• Assist in officewide network and surveillance upgrades
• Support installation of panic buttons at reception desks
• Create and maintain detailed network floor plans and port maps
• Set up user permissions and secondary admin accounts on workstations
  
  

Qualifications

• 3 years of IT experience, preferably in a healthcare setting
• Strong networking knowledge (LAN/WAN, TCP/IP, firewall management)
• Experience with VoIP phone systems (3CX preferred)
• Familiarity with ECW or other EMR systems
• Handson experience with surveillance systems and remote access tools
• Excellent troubleshooting, organizational, and communication skills
• Comfortable working independently and responding to urgent IT issues
• A proactive mindset and ability to manage multiple priorities in a fastpaced environment
  
  

What We Offer

• Competitive salary and benefits
• A collaborative and missiondriven workplace
• Opportunities for advancement in a growing organization
• The ability to directly impact healthcare delivery through technology