Servicenow Business Analyst

Job Title

ServiceNow Business Analyst

Job Type

• Full-time
• Direct Hire
• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
  
  

Compensation

• $80,000 - $130,000 / per year
  
  

Benefits

• Health benefits
• Retirement plans
• Other perks
  
  

Work Location

• On Site
• Chandler, Arizona
  
  

Company Description

Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the IT Services Industry. Our client specializes in providing innovative ServiceNow solutions.

Job Summary

We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our team. This role involves driving the design, configuration, and optimization of ServiceNow solutions. You will work closely with business stakeholders to translate their requirements into actionable technical solutions, ensuring the successful implementation and optimization of ServiceNow solutions.

Why Join

Join a leading organization in the IT Services Industry that offers competitive salary and benefits. You will have the opportunity to develop your career by working on complex projects and gaining exposure to cutting-edge technologies in the ITSM space. Be part of a dynamic, supportive team environment where your contributions are valued and innovation is encouraged.

Responsibilities And Duties

• Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions.
• Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows.
• Work closely with ServiceNow developers and architects to design solutions that meet business requirements.
• Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations.
• Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards.
• Coordinate user acceptance testing (UAT) to ensure solutions meet business expectations before deployment.
• Maintain regular communication with business users and technical teams to ensure alignment on project goals.
• Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities.
• Provide training and support to end-users on new or enhanced ServiceNow features.
• Help support the change management process for ServiceNow upgrades and enhancements.
  
  

Knowledge / Skills / Abilities Required

• Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
• Strong ability to analyze business requirements, model processes, and translate them into technical specifications.
• Excellent verbal and written communication skills.
• Proven ability to work with various stakeholders to gather requirements and manage expectations.
• Strong analytical and problem-solving skills.
• A solid understanding of ITIL frameworks, particularly in the context of ServiceNow.
  
  

Education / Professional Experience

• 5 years of experience as a Business Analyst
• 3 years of experience on ServiceNow implementations and process automation.
  
  

Licenses / Certifications

• ServiceNow Certified System Administrator (CSA)
• Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.
  
  

Additional Information

• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
• Experience working in Agile/Scrum environments is preferred.
• Knowledge of ServiceNow integrations (REST/SOAP) and data management is a plus.