Campus Technician

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing

network and computer software and hardware. Troubleshoot and fix a myriad of first level computer issues including but not limited to computer workstations, mobile devices, printers, interactive

panels/TV systems, etc.

Qualifications: Education/Certification:

• High school diploma or GED with Three (3) years of documented computer repair experience
• Technology Certifications such as CompTIA A or others a plus.
  
  

Experience

• Three (3) years of documented work experience installing, maintaining, and repairing computers and peripherals in an enterprise network or K-12 education environment.
  
  

Special Knowledge/Skills

• Very strong customer service skills are a must.
• Knowledge of desktop and mobile computer imaging and deployment.
• Knowledge of warranty and out-of-warranty desktop and mobile computer repair.
• Knowledge of computer hardware and software applications and installation processes.
• Knowledge of operating systems including: Microsoft Windows, Chrome OS, Mac OS & iOS.
• Knowledge of device management platforms including: Microsoft Intune, Google Admin Console & Active Directory
• Ability to detect, troubleshoot, and resolve problems in hardware and application software.
• Ability to install, maintain, and repair computers and associated peripherals.
• Knowledge of interactive panels or interactive whiteboard technology.
• A basic understanding of TCP/IP networks.
• Ability to troubleshoot and correct network connectivity issues.
• Ability to communicate issues with customers in plain, non-jargon terms.
• Ability to work as part of a team or independently as required to solve a problem.
• Ability to learn and utilize the District's helpdesk system to receive, and document repair issues.
• Strong organizational and interpersonal skills.
• Detailed oriented.
• Self-motivated and open to a variety of assignments.
• Problem solving and analytical skills.
  
  

Major Responsibilities and Duties: Documentation:

• Organizing and structuring information in a clear and concise manner.
• Writing and editing technical documents, such as user manuals, troubleshooting guides, and installation instructions.
• Creating visual aids, such as diagrams and flowcharts, to help users understand complex concepts.
• Reviewing and revising documents as needed to ensure accuracy and clarity.
• Managing the organization's documentation, including organizing and storing documents and making them accessible to users.
  
  

Installation

• Work individually or as part of a project team to install and upgrade computers and peripherals and record inventory and location data throughout the district.
• Install and configure software as needed on desktop or mobile computers.
• Connect computers to Active Directory.
• Relocate computer hardware, peripherals, and equipment as requested including file migration as necessary.
• Contribute as a team member to the items necessary to provide a complete image for specific models of a computer to be deployed.
  
  

Equipment Repair And Maintenance

• Diagnose and repair desktop and mobile computing equipment as well as printers, POS terminals, iPads, and other devices as required.
• Service equipment according to established preventive maintenance schedule.
• Assist with the troubleshooting, repair and/or escalation of Level 1 network connectivity issues.
• Maintain accurate updated records of preventive maintenance.
• Maintain accurate records of time and materials required to perform repairs and service.
• Provide technical assistance to end-users.
• Assist with inventory at time of delivery or as assigned for hardware and/or peripherals.
• Assist campus staff and administration with the upkeep and integrity of carts and other devices.
  
  

Safety

• Operate tools and equipment according to prescribed safety procedures.
• Follow established safety procedures and techniques to perform job duties, including:lifting, climbing, and carrying.
• Immediately report any unsafe working conditions to your supervisor.
• Maintain an organized and orderly work area and assigned service vehicle.
  
  

Other

• Respond to after-hours emergencies as necessary and assigned.
• Acknowledge and prioritize work orders as they come in on the helpdesk system.
• Document work required to solve helpdesk tickets for future reference.
• Ensure confidentiality of staff and student data per the requirements established by federal and state law, State Board of Education rule, and local board policy.
• Participate in staff development, faculty meetings, and special events as needed.
• Be punctual in all areas.
• Maintain a positive attitude.
• Perform other duties as assigned by the supervisor.
  
  

Supervisory Responsibilities

None

Equipment Used

Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals, including modems and printers.

Working Conditions

Mental Demands/Physical Demands/Environmental Factors:

Climbing, stooping, bending, lifting, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district wide travel. Occasional prolonged and irregular hours. May be

required to be on-call 24 hours a day.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that

may be required.