What are the responsibilities and job description for the Campus Technician position at Mineral Wells Independent School District?
Primary Purpose:
Perform on-site technical support work, primarily at one or two assigned campuses, to install, maintain, and troubleshoot computer equipment, network and software applications, and other classroom technologies in the district. Provide excellent customer service for staff and students.
Qualifications:
Education/Certification:
High school diploma or GED
Associates degree and/or technical certifications is a plus
Special Knowledge/Skills:
Knowledge of Windows, Chrome, Mac, and iOS usage, troubleshooting, and support
Knowledge of computer hardware and common software applications
Ability to install, maintain, and repair computers and peripherals
Basic understanding of network concepts, including TCP/IP and wireless
Troubleshooting and problem-solving skills
Knowledge of document cameras, projectors and other classroom technologies
Strong organizational, communication (written and verbal), and interpersonal skills
Experience:
One year of work experience installing, maintaining, and repairing computers and peripherals is preferred
Major Responsibilities and Duties:
- Install, upgrade, troubleshoot, and support various MWISD-issued or network installed equipment, software programs, and classroom technology throughout the district.
- Use technology help desk ticket system to track and document support progress and resolution.
- Assist with creating and updating departmental documentation.
- Participate in projects and rollouts as needed.
- Participate in department meetings and communications.
- Follow district and department processes, policies, and procedures.
Other
- Other duties as assigned.
Supervisory Responsibilities:
None.
Equipment Used:
Hand tools, electronic tools for diagnosing issues. Laptops, personal computers, and peripherals.
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district-wide travel. Occasional prolonged and irregular hours. May be required to be on-call 24 hours a day. Ability to lift and move computers or other equipment.
Salary : $30,160 - $47,448