Head of Technical Delivery

Job Summary

Evergreen is Insight Global’s professional services division. We deliver technology services, talent services, business process outsourcing, and specialized services to hundreds of customers across 13 different industries.

We seek a visionary business and technology director of our technology services, overseeing strategy, delivery, and growth across our Technology portfolio for Key Account. This is a business leadership role, not just a delivery leadership role. You will own the orchestration of multi-site delivery organizations across geographies and drive the alignment of sales, delivery, and solutions to achieve sustainable growth for both Key Account and Evergreen.

As Head of Delivery, Key Account you will be deeply embedded in the customer environment, balancing strategic planning with hands-on leadership. Responsible for delivery execution, customer satisfaction, and identifying opportunities for account growth, the Key Account Delivery Leader builds tailored delivery playbooks and partners with Key Account Strategic Account Leadership to ensure alignment with Key Account goals. You will operate as a trusted business partner to Key Account leadership, while also providing thought leadership on delivery models, account expansion, and operational excellence.

Location: Seattle

Role and Responsibilities

• Manages and mentors the dedicated delivery team, ensuring delivery excellence.
• Partner with Sales and Solution teams to shape winning proposals, grow revenues, and deliver differentiated value.
• Drive delivery performance and risk management through structured governance forums (MBRs, QBRs).
• Accountable for quality delivery strategy and execution across all projects within the Microsoft account.
• Builds and maintains a delivery playbook tailored specifically for the Key Account Microsoft
• Balances strategic planning with hands-on delivery leadership.
• Owns account-level profitability, managing delivery execution, commercial terms, and client engagement to ensure margin integrity and long-term value.
• Owns risk management for the account, proactively identifying and mitigating delivery, financial, and strategic risks
• Identify opportunities for business expansion, efficiency, and innovation
• Requires deep customer knowledge and technical/domain expertise.

Qualifications

• 15 years’ experience in Program Management / Delivery and Technology leadership.
• Minimum 10 years in Director roles, leading global, multi-site organizations.
• Experience managing 200 member delivery teams.
• Technology background with proven excellence in Cloud and Engineering domains.
• At least 2 years in a senior Sales leadership role with tangible contributions to revenue growth

and account expansion.

• Proven experience in Business Strategy and Account Strategy roles.
• P&L management exceeding $100M USD with sustained double-digit growth.
• Experience working with C-suite and VP client executives across multiple geographies.
• Bachelor’s degree in engineering, Computer Science, or related field; Master’s preferred.
• Relevant certifications (PMP, PgMP, Agile,) a plus.

leadership

• Business leader mindset with a proven ability to balance sales, delivery, and strategy
• Executive presence with strong influencing and negotiation skills.
• Strategic thinker who can also execute at scale in complex, global environments.
• Inspirational leader who builds high-performing, global teams.
• Client-focused, outcome-oriented, and commercially savvy.