Director of Operations

Operations Manager

Global HVAC OEM | Data Center & Mission Critical Coolin

gLocation: Flexible / Regional Travel Require

d
Salary: $160,000 - $220,000 Bonus Benefi

ts
About the Comp

any
We are a leading global HVAC OEM delivering advanced cooling solutions for data centers, hyperscale environments, and mission-critical facilities. As demand for AI and digital infrastructure accelerates, we continue to expand our operations to support some of the world’s most critical cooling applicati

ons.
We are seeking an experienced Operations Manager with a strong building automation and HVAC controls background to lead operational execution, technical teams, and service performance across mission-critical cooling sys

tems.This is a leadership role for someone who understands both field operations and advanced controls environments, with proven experience in HVAC controls, Tridium, and Niagara framew

orks.
Th

e RoleThe Operations Manager will oversee the day-to-day operational performance of technical teams supporting installation, commissioning, service delivery, troubleshooting, and customer success within mission-critical environ

ments.You will work cross-functionally with engineering, commissioning, service, and project teams to ensure seamless execution while driving operational excellence, technical quality, and customer satisfa

ction.The ideal candidate will come from a controls-first background and have deep knowledge of HVAC/BMS systems in critical environments, particularly within data centers, industrial cooling, or complex mechanical sy

stems.
Key Responsib

• ilitiesLead operational delivery for mission-critical HVAC and cooling projects across multiple r
• egions.Manage and support field service, commissioning, and controls teams to ensure project execution and service exce
• llence.Drive operational efficiency, workforce planning, resource allocation, and customer satisf
• action.Oversee startup, troubleshooting, diagnostics, and ongoing support for advanced cooling s
• ystems.Act as a technical escalation point for complex HVAC controls and automation
• issues.Partner with engineering and project teams to improve operational processes and commissioning ou
• tcomes.Ensure projects meet quality, compliance, and safety sta
• ndards.Monitor KPIs, service performance, customer SLAs, and operational m
• etrics.Support talent development, coaching, and technical mentoring of field

teams.
Required Experience & Qualif

• icationsStrong background in HVAC Controls / Building Automation Systems (BAS/BMS) – this is es
• sential.Hands-on experience with Tridium Niagara Framework and Nia
• gara N4.Deep understan
• ding of:HVAC controls arch
• itectureBACnet, Modbus, and communication p
• rotocolsChillers, CRAH/CRAC systems, pumps, cooling towers, and thermal management
• systemsMechanical and electrical trouble
• shootingExperience working within data centers, mission-critical facilities, hyperscale, healthcare, or industrial environments strongly pr
• eferred.Previous experience in operations leadership, service management, field management, or technical team lea
• dership.Ability to manage multiple priorities in fast-paced technical envir
• onments.Strong customer-facing communication and stakeholder management