What are the responsibilities and job description for the Network Operations Analyst position at Everest Search Partners?
Everest client seeks a NOC Analyst to work a hybrid schedule and monitor and maintain the companies provisioning / authentication infrastructure. The right candidate will bring of professional experience in a NOC environment utilizing industry standard tools, diagnostics, communication, issue tracking and documentation for fault detection, response and resolution to meet or exceed SLAs.
Responsibilities:
- Leverage industry standard tools, experience, and proactive testing to monitor the availability and performance of server infrastructure and networks.
- Respond to alerts, inbound email / voice calls and fault detection with event classification, prioritization, triage, communication, diagnostics, documentation and escalation.
- Diagnose and repair network quality and outage issues remotely.
- Create, update and route trouble tickets as needed in response to issues detected. Track ticket status to resolution and close out documentation
- Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals and objectives.
Requirements:
- 3-5 years' work experience in Support Engineering Network Operations role preferably in a service provider environment
- Minimum 3 years' work experience with LAN / WAN IP networks, routing / switching technologies / protocols and Wi-Fi access networks
- Minimum 3 years' experience with Linux support and administration, server health monitoring, application monitoring, diagnostics and basic shell scripting
- Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP / IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies
- Demonstrated experience in Cisco or comparable hardware device configuration, backup and change management
- Ability to work In-office Tuesdays, Wednesdays & Thursdays in Frisco TX and work from home Sundays & Mondays
3:00 pm to 12:00 am CST.
