What are the responsibilities and job description for the ERP Support Specialist position at Evapco?
ERP Support Specialist
Reports To: ERP Solutions Manager
About EVAPCO:
At EVAPCO, we design and manufacture industry-leading heat transfer solutions used throughout the world. As an employee-owned company, we are committed to continuous improvement, operational excellence, and investing in our people. Our ESOP allows employees to directly participate in the company's success.
Position Summary:
The ERP Support Specialist serves as a key liaison between business operations and ERP technology. This position is responsible for supporting ERP users, maintaining data integrity, documenting business processes, and driving continuous improvement initiatives across the organization. This on-site role provides direct exposure to manufacturing, supply chain, engineering, finance, and administrative processes.
Position Requirements:
- Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or related field
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to learn business processes and ERP functionality quickly
- Demonstrated ability to document complex information clearly and accurately
Desired Qualifications:
- ERP experience (Sage 100, SAP, Oracle, Business Central, Infor, or similar)
- Manufacturing environment experience
- Process mapping, SOP development, and training documentation experience
- Lean Six Sigma, APICS, or continuous improvement training
- Reporting and data analysis experience
Essential Functions:
ERP Support & User Assistance
- Serve as the primary point of contact for ERP support requests
- Troubleshoot transactions, reports, and master data issues
- Provide user guidance, training, and best practices
- Coordinate issue resolution with business teams and IT
Business Process Understanding
- Develop a comprehensive understanding of end-to-end business processes
- Observe workflows firsthand and build stakeholder relationships
- Identify opportunities for process standardization and improvement
- Evaluate process interactions with ERP functionality
Documentation & Knowledge Management
- Create and maintain SOPs, workflow diagrams, and process documentation
- Develop user guides, training materials, and reference documents
- Document ERP configurations and business rules
- Ensure documentation remains accurate and current
Evapco’s Summary of Pay & Benefits:
- The salary range consists of base pay and most recent profit sharing bonus amounts
- Medical, Vision, & Dental Insurance
- Employee Stock Ownership Program – we are an employee-owned company
- Profit Sharing Bonus – which is paid twice per year
- (k)larity Plan - Voluntary Employee Retirement Savings Plan
- Paid Holidays
- Paid Vacation
- Paid Maternity and Paternity Leave
- Bereavement Pay
- Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
- Paid Sick Leave
- Long Term Disability
Salary : $72,000 - $96,000