What are the responsibilities and job description for the Senior Computer Support Engineer position at Byte Right Support?
Computer Support Engineer — Tier III
Job Type: Full-time Location: Greater Baltimore area Work Arrangement: Onsite and remote support, with travel to client locations as needed
Position Summary
We're seeking an experienced Computer Support Engineer — Tier III to deliver advanced technical support, systems administration, and infrastructure services across client environments, owning issues from diagnosis through resolution. The ideal candidate brings strong troubleshooting and systems administration skills, experience across multiple client environments, and the ability to work independently while collaborating with a team of engineers.
Essential Duties and Responsibilities
- Provide advanced onsite and remote support for workstations, servers, printers, mobile devices, networks, and business applications.
- Troubleshoot complex issues across Windows OS/Server, Active Directory, Microsoft 365, file services, networking, and security.
- Administer Microsoft server environments (accounts, permissions, Group Policy, file/print services) and Hyper-V environments, including VM and physical-to-virtual migrations.
- Plan and execute server migrations, upgrades, and infrastructure changes.
- Diagnose and remediate malware, compromised accounts, and security incidents.
- Support Microsoft 365 (provisioning, licensing, security, Exchange Online, SharePoint, Teams) and remote-access tools (VPN, Remote Desktop).
- Diagnose network issues (TCP/IP, LAN/WAN, VLANs, DNS, DHCP, wireless, routers, switches, firewalls) and support client projects such as migrations, deployments, office moves, and buildouts.
- Maintain accurate documentation of client systems, configurations, and work performed.
Required Qualifications
- Tier II/III support experience in a business, enterprise, or managed-services environment (MSP/IT consulting experience strongly preferred).
- Strong hands-on experience with Windows desktop/server OS, Active Directory, Group Policy, DNS, DHCP, file services, Microsoft 365, and Azure.
- Experience administering Hyper-V and virtualized environments, including migrations and physical-to-virtual conversions.
- Solid networking fundamentals: TCP/IP, LAN/WAN, VLANs, wireless, VPNs, firewalls, DNS, DHCP.
- Experience remediating malware, endpoint security issues, and compromised accounts.
- Strong analytical, troubleshooting, and communication skills; able to manage multiple priorities independently at client sites.
- Valid driver's license and reliable transportation for travel throughout the Greater Baltimore area.
Preferred Qualifications
- Experience with RMM, PSA, ticketing, remote-support, or documentation platforms.
- Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, or related certifications (Network , Security , Microsoft 365, Azure).
Physical and Work Requirements
- Ability to travel and work at client sites throughout the Greater Baltimore area, including lifting and installing equipment and working around desks, servers, and cabling.
- Ability to work occasional evenings or weekends for scheduled maintenance, migrations, or critical issues.
Compensation and Benefits
Salary range: $65,000–$85,000 per year, depending on experience and qualifications.
Benefits include:
- Paid vacation
- Medical insurance
- 401(k)
- Cell phone reimbursement
- Parking
- Mileage reimbursement
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Tuition reimbursement
Work Location: In person
Salary : $65,000 - $85,000