Casino Host

Reports directly to the Operations Manager. The Casino Host is responsible for driving customer development and retention through the planning and execution of promotions and VIP events, tournaments and other special functions. He/She ensures that all guests have an enjoyable and satisfying experience in a professional environment. A critical part of this role involves meeting players and developing loyalty by building relationships with Resort guests. Employee is required to maintain a current Nevada Gaming Registration, Title 31 Certification, TAM. card, and Southern Nevada Health Card.

Varied shifts Sunday - Saturday

ESSENTIAL DUTIES AND RESPONSIBILITIES include the followin g:

• Living the core values of the Eureka Way
  • In this role, the Casino Host is a critical brand ambassador of our employee-owned family business and as such must always exemplify the character, hospitality and work quality and work ethic of a Eureka Employee-Owner.
• Work to create a welcoming, friendly, comfortable and fun environment for all guests
• Plans and executes promotions and VIP events, tournaments and other special functions
• Effective communication and interaction with players via personal interaction, e-mail and phone
• Coordinates player comps, rooms, meal reservations and invitations to VIP events
• Have a detailed familiarity with high-value players and guests of the Eureka Casino
• Devote significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Develop one-on-one relationships with premium players and provide exceptional guest service to cultivate and maintain VIP relationships.
• Structure time each day to visit with Supervisors in other essential guest services areas such as slots, table games, F&B, etc., to identify any problems or issues which may exist regarding VIP players
• Structure time each day to identify new players to check in with the Gold Club and obtain a list of all new carded players, identify their play level and introduce yourself to new players of high-value on the floor
• Actively work to identify, address and resolve customer problems/complaints in accordance with the Eureka Way
• Report all issues of substance regarding guest play, guest absence, guest concern or complaint or other operational issues which affect guest service to the Manager of Operations
• Continuous marketing of the services of the casino to existing and prospective players
• Identify players of potential high value on the floor who are not yet enrolled in the Club; educate them on the value of the Club and enroll them in the Club when possible
• Play an active role in overseeing and managing the players’ comps and rewards.

· Keep informed of, and accurately promote, current local events and attractions to visiting guests

· Answers customer questions regarding Players Cards, promotional events and gaming policies and procedures

• Works independently with minimal supervision
• Understands, follows and enforces company, departmental and gaming policies and procedures

· Completes Supervisor assigned projects and reports, working proactively to meet deadlines

• All other duties as assigned

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communication skills
• Requires knowledge and ability to operate computers and general office equipment utilized by the Gold Club
• Requires typing experience and the ability to type
• Must possess the ability to handle difficult guests and situations with tact, diplomacy and discretion
• Must be able to work independently and meet deadlines
• Be adaptable, and demonstrate the highest level of customer/client service and response
• Ability to complete tasks while maintaining attentive interaction with guests

EDUCATION and/or EXPERIENCE :

High School Diploma or equivalent. Casino promotions and player tracking experience required. Experience working in casino marketing preferred.

SPECIAL QUALIFICATIONS :

· Casino promotions and player tracking experience required

· Proficiency in Microsoft Word, Excel, & CMP required

AGE AND CERTIFICATIONS :

· 21 years of age or above

· Nevada Gaming Certification

· Title 31 Certification

· TAM card

· Southern Nevada Health Card

LANGUAGE SKILLS :

Ability to read and understand documents in written English form. Ability to clearly and concisely communicate responses to inquiries and complaints. Fluency in English required. The ability to speak Spanish and other languages preferred.

MATHEMATICAL SKILLS :

General math skills with the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY :

Ability to apply commonsense reasoning to a variety of situations. Requires the ability to understand and follow policies and standard operating procedures and be adept and proactive in problem solving. Relies on experience and judgment to plan and accomplish goals.