What are the responsibilities and job description for the CASINO HOST position at SILVERTON CASINO LLC?
General Summary of Job Duties: The Casino Host is responsible for cultivating relationships with potential and existing guests, providing exceptional customer service, ensuring player development, and executing casino marketing and sales initiatives.
Essential Duties and Responsibilities:
- Recruits new high-level players through a variety of activities such as referrals, guest visitations, telemarketing and offsite functions.
- Coordinates trips of high-level players from the out-of-town market.
- Handles all aspects of the guest visit (ground transportation, hotel accommodations, dining reservations, entertainment).
- Coordinates with Gaming personnel to introduce new high-level Slot and Table games players while communicating their special requests and needs to property Hosts in accordance with Company policies and procedures.
- Collaborates with the marketing team to develop strategies for attracting new high value players and retaining existing ones.
- Generating new and repeat business to meet the company goals and objectives.
- Develops and sustains working relationships with all guests, particularly high-end guests.
- Must be flexible with schedule and able to work peak times and special events when necessary to ensure excellent guest service.
Requested Qualifications:
- Previous Executive Host experience preferred. A minimum of 1-year Executive Host and 2 years Casino Host experience.
- Ability to speak and write English fluently, bi-lingual a plus.
- Ability to use a multi-line telephone and computer.
- Effective organizational skills required.
- Must be a self-starter, motivated, versatile and responsible.
Qualifications:
To perform the job successfully, an individual should demonstrate the following Silverton Values:
- Character: Always do the right thing and treat everyone with dignity and respect.
- Collaboration: Celebrate Diverse ideas, thought and talents.
- Care: Be KIND to yourself and each other.
- Fun: Our guests are here to have FUN, so we should have FUN, too!
- Excellence: Be Amazing!
Required Work Cards:
- Gaming registration
- Alcohol awareness card
- Identification that establishes identity
- Identification that establishes the right to work in the United States