Senior Help Desk Support Specialist

Position Summary

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

Essential Duties And Responsibilities

• Answering phones and entering initial ticket information.
• Helping to resolve simple issues.
• Providing password resets and account unlocks as needed
• Providing basic troubleshooting and problem resolution for supported applications
• Providing ticket escalation to Tier 2 technical support technicians.
• Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
• Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users.
  
  

Required Skills & Qualifications

• High School or equivalent diploma.
• Five (5) years of IT-related experience
• Three (3) years of experience in Service Desk Tier 1 Support
• CompTIA Security CE
• Experience with Remedy Helpdesk systems
  
  

Preferred Qualifications

• Experience with SharePoint Requests for Services (RFS) application.
  
  

Clearance Requirements

• Must have a DoD Final Secret Security Clearance
  
  

Ethic Tech LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require a reasonable accommodation to apply for a position or to participate in the hiring process due to a disability, please contact us at 256.261.3795.