Demo

Senior Customer Tech Support Specialist (Help Desk)

Astrion
Dahlgren, VA Other
POSTED ON 8/28/2026
AVAILABLE BEFORE 8/27/2027
Overview

Senior Customer Technical Support Specialist 

JOB LOCATION: Dahlgren, Virginia 

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $65,000 to $72,500

 

Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning. 

 

REQUIRED QUALIFICATIONS / SKILLS

  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support 
  • Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow 
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation 

 PREFERRED QUALIFICATIONS / SKILLS 

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • CompTIA A , Network , MS-900, MD-102 

#CJ

Salary : $65,000 - $72,500

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Senior Customer Tech Support Specialist (Help Desk)?

Sign up to receive alerts about other jobs on the Senior Customer Tech Support Specialist (Help Desk) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$91,459 - $117,736
Income Estimation: 
$96,123 - $134,937
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$79,786 - $100,362
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Astrion

Program Manager
Apply
  • Astrion Washington, DC
  • Overview Program Manager LOCATION: Washington, D.C. JOB STATUS: Full-time CLEARANCE: N/A CERTIFICATION: PMP TRAVEL: As Needed Salary Range Astrion has an e... more
  • 9 Days Ago
Director, Solutions Lead - Space Warfighting
Apply
  • Astrion Washington, DC
  • Overview Director, Solutions Lead – Space Warfighting LOCATION: Remote, U.S.; supporting El Segundo Office JOB STATUS: Full-time CLEARANCE: Top Secret with... more
  • 9 Days Ago
RF Engineer
Apply
  • Astrion Albuquerque, NM
  • Overview RF Engineer LOCATION: On Site - Kirtland AFB, NM JOB STATUS: Full-time CLEARANCE: DoD Secret clearance w/ TS/SCI eligibility CERTIFICATION: N/A TR... more
  • 9 Days Ago
Space Systems Engineer
Apply
  • Astrion Albuquerque, NM
  • Overview Space Systems Engineer LOCATION: Albuquerque, New Mexico US (On-Site) JOB STATUS: Full-time CLEARANCE: DoD Secret Clearance TRAVEL: 10% Astrion is... more
  • 9 Days Ago
View More Jobs at Astrion

Not the job you're looking for? Here are some other Senior Customer Tech Support Specialist (Help Desk) jobs in the Dahlgren, VA area that may be a better fit.

Customer Tech Support Specialist
Apply
  • Tatitlek Technologies, Inc (TTI) Dahlgren, VA
  • Customer Tech Support Specialist Job Locations US-VA-Dahlgren ID 2026-2757 Category Information Technology Position Type Regular Full-Time FLSA Status Exem... more
  • 15 Days Ago
Senior Customer Support Tech 2
Apply
  • System One Fairfax, VA
  • Job Title: Senior Customer Support Technician Location: Fairfax, Virginia – Can Work 100% Remote Type: 1 Year Contract A Customer Support Technician is res... more
  • Just Posted
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!