What are the responsibilities and job description for the Customer Service Associate position at eTeam?
Job Title: Customer Service Associate
Job Location: Towson, MD 21286
Job Duration: 6-month contract
7:45 AM-4:15 PM EST
Full-time onsite role during training, then hybrid role onsite 3 days per week, remote 2 days per week, Towson, MD
Opportunity for extension or conversion based on attendance/performance
laptop provided
**Must have 2-3 years of customer service or call center experience**
**Must be proficient in Microsoft Office Suite and PDF. Client experience is a plus**
Job Summary
Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans’ operation.
Essential Duties and Responsibilities
• Answers in bound calls (no selling)
• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
• Educates participants about their retirement account and features
• Data Entry and other administrative tasks
• Facilitates problem resolution and document processing
Skills:
Knowledge, Skills, and Abilities
• Proficiency in Microsoft Office products
• Communicate effectively, both verbally and in writing
• Excellent problem-solving and critical thinking ability
• Ability to multitask
• Show initiative and be proactive when necessary
• Quality-driven with a strong sense of accountability
• Diagnose problems and offer resolution
• Be open and flexible in a dynamic environment focused on continuous improvement
• Client knowledge preferred but not required
• Bilingual (Spanish/English) is a plus
Education:
Educational/Previous Experience Requirements
• High School Degree or equivalent
OR
• Any equivalent combination of education, experience and/or training approved by Human Resources.
Salary : $25 - $27