What are the responsibilities and job description for the Credit Specialist position at ETC?
Do you strive for perfection? Do you like everything to balance? Do you enjoy the satisfaction of daily accomplishments, and take pride in knowing your contribution’s importance to a company you co-own?
If you’re replying to the above with yes, yes, yes, then we might have the perfect spot for you!
ETC has a new opening for a Credit Specialist to join our Finance Accounts Receivables team at our corporate headquarters in Middleton! This position will monitor customer accounts and work with our customers to stay current on payments. This position also involves inputting daily cash receipts into our ERP system, SAP, and validating invoices to remittance statements. Our strongest candidates will have outstanding communication skills, written and verbal, and the ability to handle tough conversations in a delicate manner. Candidates should also demonstrate high detail and high output in their work product.
ETC offers a phenomenal workplace, co-ownership, and benefit package! Our Middleton headquarters includes a beautiful workspace with tons of natural lighting, an onsite gym and wellness team, and an at-cost deli. ETC is proud to be 100% employee owned via an Employee Stock Ownership Plan. We also offer a second retirement option with pre-tax and Roth 401k with company match, quarterly bonuses, a generous health insurance plan available on day one, and 4 weeks of paid time off in your first year!
A complete job description is below.
- Primary customer contact for credit and collections.
- Develop and maintain relationships with customers.
- Proactively work with customers to expedite payments and prioritize shipments.
- Anticipate and resolve credit issues as they arise to limit credit hold situations.
- Negotiate, develop, and monitor customized payment plans as necessary.
- Investigate and work to resolve invoice discrepancies and disputes. Communicate any customer issues or concerns to appropriate department for resolution.
- Monitor accounts with restricted terms. Release or hold orders as necessary.
- Work closely with sales, systems and service departments. Timely communicate any existing or potential credit issues.
- Maintain clear and concise record of all customer contacts in ERP notes.
- Promptly respond to customer requests for information and/or documentation.
- Alert Credit Manager to questionable accounts.
- Compile documentation on delinquent accounts to be forwarded to collection agencies.
- Invoicing
- Generate daily invoicing and reports daily.
- Distribute paperwork.
- Monitor daily invoices for accuracy of sales tax charged. Obtain relevant sales tax resale or exemption certificates. Initiate adjustments to customer accounts as needed and make necessary corrections to the customer account in sales tax database.
- Cash Receipts
- Accurately and efficiently enter cash receipts daily.
- Investigate and resolve any payment discrepancies. Initiate invoice and/or account adjustments as needed.
- Generate and file reports.
- Maintain cash receipts files
- Administer credit card payments.
- Set up and maintain customer accounts
- Create new customer accounts and administer changes as necessary in current ERP, CRM and Sales Tax databases.
- Acquire financial, sales tax, and general information for new accounts.
- Process credit information. Perform credit/background checks on prospective customers.
- Generate and maintain customer credit files.
- Miscellaneous
- Assist Credit Manager.
- Develop and maintain Excel spreadsheets as needed.
- Create letters, forms, and inserts as needed.
- Maintain complete and accurate sales tax files.
- Back up other Finance functions as requested.
- Complete similar or related duties as requested or assigned in a timely and efficient manner.
- Other duties as assigned.
- Completes special projects and requests in a timely and positive manner
Minimum Qualifications:
- Associate’s Degree or comparable business experience in increasingly responsible positions in the related discipline
- 0-3 years of job-related experience or computer and service knowledge
- Previous credit and collection experience preferred
- Experience in a team environment
- Previous customer service experience a plus.
- Excellent interpersonal and communication skills.
- Technical problem solving.
- Detail oriented, high standard of accuracy.
- Superior organizational, problem-solving, and negotiating skills.
- Self-motivated.
- Able to multitask and adapt to changing priorities.
- Proficient in Microsoft Excel and Word
- Strong and accurate typing, data entry, and 10-key skills