What are the responsibilities and job description for the Spa Receptionist position at Estetica Mia-A Jurlique Lifestyle Spa?
COMPANY OVERVIEW
Estetica Mia is a Jurlique® well-being spa that is passionate about transformational beauty and building an eco-system of well-being.
WHO WE ARE
We believe in deep beauty. Deep beauty is a commitment to yourself— rooted in your values, wellness and true self-care. At Estetica Mia, we’ve taken a stand against the existing health compromising beauty practices; we’re paving a new path to deep beauty by creating a work culture that is based on continuing education opportunities, financial literacy training, as well as on the job experience.
WHAT WE DO
As a team we’re building a deeply beautiful world that’s as committed to creating a uniquely nourishing deep beauty experience for our clients--as it is supporting the health and livelihood of our team. #deepbeauty
RESPONSIBILITIES
- Lead client experience from check in to check out, ensuring standards are upheld, creating a memorable experience for client
- Review, record and maintain a daily sales scoreboard, e-mail and client database.
- Organize and schedule meetings as needed.
- Answer phones, optimize, and maximize appointments within reservation system so that treatment and retail sales goals are met
- Assist in various inventory management tasks.
- Participate in promotions and marketing initiatives.
- Troubleshooting client care operation challenges.
- Maintaining spa retail and common areas clean and organized.
- Work on other projects as assigned by the spa lead.
- Educate clients on treatments and products to uphold Estetica Mias core values
- Be on time for scheduled shifts
YOU WILL THRIVE IF
- You like working autonomously and within the context of a team as we strive towards transforming and elevating the beauty industry.
- You have a strong work ethic and are inspired to increase spa growth by connecting and being of service to present clients as well as connecting with potential clients through social media, and community outreach with the intention of making our sales goals.
QUALIFICATIONS
- Spa receptionist experience preferred - willing to train the right candidate
- Excellent verbal and written communication skills
- Basic knowledge and skill in Microsoft Word and Excel
- Experience with spa operating software systems preferred
- Track record of providing a high standard of customer service
- Instagram and Social Media experience
- Basic math skills
BENEFITS PROVIDED:
- Fair compensation based on individual strengths and contribution to team, skill and experience
- Employee treatment and product discount
- Communication Development
- Growth opportunities
- Be part of a friendly, professional, motivated, and inspired team that is dedicated to transforming the beauty industry
IF YOU ARE READY TO APPLY:
Please send your resume and a cover letter telling us why you want to join our team and why you want to transform the beauty world to hello@esteticamia.com