What are the responsibilities and job description for the Salon And Spa Manager position at Estetica Mia-A Jurlique Lifestyle Spa?
COMPANY OVERVIEW
Estetica Mia is a Jurlique® well‑being spa passionate about transformational beauty and building an ecosystem of holistic well‑being. Our mission is to create a space where beauty, wellness, and integrity come together to support both our clients and our team.
WHO WE ARE
We believe in deep beauty—a commitment to yourself rooted in values, wellness, and true self‑care. At Estetica Mia, we’ve taken a stand against health‑compromising beauty practices. Instead, we’re paving a new path by cultivating a work culture grounded in continuing education, financial literacy, and meaningful hands‑on experience. We are here to elevate the beauty industry from the inside out.
WHAT WE DO
As a team, we are building a deeply beautiful world—one that is equally committed to creating a uniquely nourishing experience for our clients and supporting the health, growth, and livelihood of our team.
#deepbeauty
RESPONSIBILITIES
As Spa Manager, you will guide the daily operations and client experience while supporting the growth and alignment of the team.
- Lead the full client experience from check‑in to check‑out, ensuring all standards are upheld and every guest receives a memorable deep beauty experience
- Review, record, and maintain daily sales scoreboards, email communication, and client database accuracy
- Organize, lead, and schedule team meetings, trainings, and check‑ins as needed
- Oversee phone and reservation operations, optimizing appointments to meet treatment and retail sales goals
- Manage inventory, including ordering, tracking, and maintaining stock levels
- Support and participate in marketing initiatives, promotions, and community outreach
- Troubleshoot operational challenges and implement solutions that enhance efficiency and client satisfaction
- Ensure spa retail and common areas remain clean, organized, and aligned with brand standards
- Collaborate with leadership on special projects and long‑term growth strategies
- Educate clients on treatments, products, and Estetica Mia’s core values
- Model professionalism and reliability, including punctuality and accountability for scheduled shifts
YOU WILL THRIVE IF
- You enjoy working both autonomously and collaboratively as we continue transforming and elevating the beauty industry
- You have a strong work ethic and are inspired to support spa growth through exceptional service, team leadership, and community engagement
- You feel energized by connecting with clients and supporting a mission‑driven team
- You are excited to help expand our presence through social media, partnerships, and outreach
- You are passionate about creating a culture of wellness, education, and deep beauty
QUALIFICATIONS
- Spa receptionist or spa operations experience preferred—willing to train the right candidate with leadership potential
- Excellent verbal and written communication skills
- Basic proficiency in Microsoft Word and Excel
- Experience with spa operating software preferred
- Proven track record of delivering exceptional customer service
- Instagram and social media experience
- Strong organizational and basic math skills
- Leadership experience (formal or informal) is a plus
BENEFITS PROVIDED
- Fair compensation based on strengths, contribution, skill, and experience
- Employee treatment and product discounts
- Communication and leadership development
- Opportunities for growth and advancement
- A friendly, professional, motivated, and inspired team dedicated to transforming the beauty industry
READY TO APPLY?
Please send your resume and a cover letter telling us why you want to join our team—and why you want to help transform the beauty world—to hello@esteticamia.com