What are the responsibilities and job description for the National Account Manager position at Essential Construction & Maintenance Services, LLC.?
About the Company
Essential Construction & Maintenance Services (ECMS) partners with leading U.S. food retailers to execute construction and maintenance projects inside active store environments—where safety, speed, and customer experience are critical.
Based in Braselton, GA, ECMS has built a reputation as a trusted partner to national brands by operating with a clear set of values: Safety, Urgency, Selflessness, Integrity, and Excellence.
About the Role
ECMS is hiring a National Account Manager to own and grow one of its most important national relationships.
Key Responsibilities
Account Ownership & Relationship Management
- Own a national account relationship across multiple stakeholders (site, regional, corporate)
- Build trust through consistent communication and high-touch engagement
- Participate in site visits and multi-location walkthroughs
Operational Leadership
- Coordinate across PMs, coordinators, and field teams to ensure seamless execution
- Create clarity around priorities, timelines, and commitments
- Help build scalable systems as the account grows
Estimating & Proposal Oversight
- Support and review estimates and proposals
- Ensure accuracy, speed, and alignment with customer expectations
- Drive professionalism in all deliverables
Performance & Growth
- Track KPIs (volume, responsiveness, execution quality, customer satisfaction)
- Support growth of the account as capacity expands