What are the responsibilities and job description for the Assistant Manager of Retail Operations position at ESI?
Please note all applicants must be a current US resident.
ESI is now hiring an Assistant Manager of Retail Operations in the Port St. Lucie, FL area.
POSITION SUMMARY:
ESI is seeking an Assistant Manager of Retail Operations who is responsible for running floor operations with precision while building, protecting, and growing a profitable loan portfolio. This role directly drives sales performance, Pawn Service Charge (PSC) growth, and overall store profitability. High performers may advance into senior management roles.
QUALIFICATIONS:
- Retail management or similar management experience is required
- Strong cash-handling experience is required
- Excellent computer skills are required
- Proven ability to drive sales performance
- Professional leadership and communication skills
- Ability to work 5 days weekly, including Saturdays, from 8:00 AM – 6:00 PM
- Firearms experience or familiarity with regulated retail environments is preferred
- Ability to walk, stand, stoop, bend, push a cart, or lift during the entire shift
- Ability to lift up to 25 pounds, including small packages and supplies
- Ability to pass a background check
- Must be able to comply with all applicable state and federal regulations related to pawn and regulated retail operations.
- Must be able to pass a pre-employment drug screening if required.
DUTIES AND RESPONSIBILITIES:
- Run daily floor operations and customer flow
- Underwrite, extend, and protect a high-quality loan portfolio
- Drive sales performance and PSC growth
- Cover Store Director vacations and emergency absences
- Coach, train, and hold staff accountable to standards
- Manage cash handling, audits, and inventory controls
- Resolve customer escalations professionally
- Ensure strict compliance with documentation, ethics, and procedures
- Open and close the store; act as manager-on-duty
- Independent loan approval authority
- Pricing and discount override authority
- Staff discipline and termination authority
- Full keyholder responsibilities
For immediate consideration, please email your resume directly to our recruiter, Craig Martinov, at craig@esiworks.com, and include in the subject line: Assistant Manager, Port St. Lucie, FL.
ESI COMPANY SUMMARY:
ESI provides comprehensive human resource services for its partner schools. This includes recruiting, staffing, screening, on boarding, payroll and benefits administration. Founded in 2015, ESI has carefully crafted our company culture and reputation based on a deep understanding that staffing is first and foremost about people. We understand the right placement in the right job changes lives. ESI is committed to providing simplified employment solutions through our superior work ethic and industry experience. It is our mission to treat every person we encounter with wholehearted integrity and dedication.