What are the responsibilities and job description for the Veeva Salesforce Domain Delivery Lead - Digital Marketing position at EROS Technologies Inc?
Job Title: Veeva Salesforce Domain Delivery Lead - Digital Marketing
Location: Alameda, CA
Duration: FTE
Educational Qualification*
BE / MCA / Any Master degree in Computer Science
Experience Range
12-18 years
Tagline/Tech Stack Snapshot -
Digital Marketing | MarTech | Omnichannel | Salesforce | Veeva | AWS | CRM | Marketing Automation | Data & Analytics | AI Enablement | Agile Delivery | Vendor Management
Role Summary
The Digital Marketing Domain Delivery Lead is responsible for driving end-to-end delivery of enterprise digital marketing solutions across the MarTech ecosystem. The role combines delivery leadership, domain expertise, stakeholder management, and governance to ensure scalable, high-quality, and business-aligned solutions. The individual will collaborate with business, technology, data, and vendor teams to deliver omnichannel marketing capabilities while driving operational excellence and AI-led innovation.
Primary (Must have skills)
1) 12 years of IT experience with significant experience in Digital Marketing/MarTech solution delivery, leading enterprise-scale initiatives.
2) Experience with MarTech platforms such as Salesforce, Veeva, AWS, or similar digital marketing ecosystems
3) Strong understanding of Digital Marketing, Omnichannel engagement, CRM, Marketing Automation, and Data & Analytics
4) Proven experience in end-to-end delivery leadership, including Agile delivery, stakeholder management, governance, and vendor management.
5) Demonstrated experience leading cross-functional global teams and delivering business outcomes through scalable technology solutions.
Why This Role Matters - New addition (To be filled by Practice /DO)
This role is essential to strengthen Digital Marketing team overall process and domain expertise
What You'll Do/
Job Description of Role*
• Own end-to-end delivery of digital marketing solutions from planning through deployment and operational support.
• Ensure delivery meets quality, timeline, budget, and scalability objectives.
• Manage delivery risks, dependencies, and issue resolution proactively.
• Act as the primary interface between Business, IT, Product teams, and external vendors.
• Align technology delivery with business priorities and strategic objectives.
• Drive stakeholder communication and executive-level reporting.
• Provide leadership across the MarTech ecosystem, including Salesforce, Veeva, AWS, CRM, and omnichannel marketing platforms.
• Guide solution design aligned with digital marketing best practices and enterprise architecture.
• Establish and enforce governance frameworks including RACI, release management, testing standards, and operational readiness.
• Monitor delivery KPIs and implement continuous improvement initiatives.
• Ensure reliable integration across marketing platforms and enterprise systems.
• Improve data quality, campaign measurement, analytics, and reporting capabilities.
• Drive resolution of systemic platform and data quality issues.
• Lead cross-functional teams across development, QA, architecture, data, and operations.
• Manage vendor performance, delivery quality, and knowledge transfer.
• Build a culture of accountability, collaboration, and continuous improvement.
• Drive adoption of AI and automation to improve marketing effectiveness and operational efficiency.
• Identify opportunities to leverage emerging technologies for enhanced customer engagement and delivery excellence.
Soft skills/other skills
Communication Skills:
Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Collaborative mindset; comfortable working across delivery, product, and sales functions
Ability to distill complex industry concepts into digestible insights for technical and non-technical audiences
Self-driven, organized, and adaptive in a fast-paced environment
Problem-Solving and Analytical Thinking:
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira
Provides regular updates, proactive and due diligent to carry out responsibilities
What Success Looks Like
> Successfully deliver strategic digital marketing initiatives with high predictability and quality.
> Establish consistent delivery governance, release management, and quality standards across the portfolio
> Improve stakeholder satisfaction through transparent communication and reliable execution
Secondary Skills (Good to have)
Experience in Life Sciences or Healthcare domain.
AI/ML and Generative AI use cases in digital marketing.
Why Join Us
Be part of a dynamic digital transformaton team where technology, data, and AI come together to redefine customer engagement