What are the responsibilities and job description for the Desktop Engineer :: Charlotte, NC (Onsite 5 Days a Week) position at EROS Technologies Inc?
Role: Desktop Engineer
Location: Charlotte, NC (Onsite 5 Days a Week)
Type: Contract
An onsite desktop/laptop/mobile devices IT support technician is responsible for providing hands-on technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues across Windows and macOS devices. The role typically includes setting up and configuring new computers, installing and updating applications, performing routine maintenance, ensuring compliance with security policies, and coordinating repairs or replacements with vendors when needed. The technician also documents support activities in ServiceNow, communicates clearly with users of all technical levels, and works closely with other IT teams to maintain a reliable and efficient workplace computing environment.
Technician will diligently provide support and meet the agreed upon service performance metrics.