What are the responsibilities and job description for the Director of Operations position at ERD, LLC?
Description:
We are seeking an experienced and visionary Director of Operations to lead and scale ERD’s operations. This role is responsible for building sustainable systems, ensuring regulatory compliance, driving workforce development, and aligning people, processes, and technology. Reporting directly to the Owner, you’ll play a pivotal role in shaping ERD’s future growth.
What You’ll Do
- Oversee company-wide scheduling, workflows, and team coordination
- Build and optimize scalable systems (Cynch, Monday.com, Paylocity)
- Lead ERD’s ISO 9001:2015 quality management program and compliance efforts
- Track and report KPIs to drive accountability and efficiency
- Oversee staffing, training, and workforce development programs
- Drive client satisfaction through operational alignment and proactive communication
What We’re Looking For
- 5 years of leadership experience in operations, healthcare, or service industries (7 preferred)
- Strong background in systems, processes, and team development
- Experience with ISO 9001:2015 or similar quality management systems
- Excellent communication and organizational skills
- A builder’s mindset—ready to create structure and scale a growing company
Benefits
- Health, dental, and vision coverage
- Generous PTO (vacation, sick, holiday)
- Paid maternity/paternity leave
- Professional development opportunities
- Company match to simple IRA retirement plan