What are the responsibilities and job description for the Patient Access Coordinator II position at ERC Pathlight?
Who We Are
At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.
As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
Why Join Us
When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
What you'll be doing:
This is by no means a "behind-the-scenes" role, as your work will help the company serve patients daily in a multitude of ways:
The Patient Access Coordinator II position performs all the day-to-day functions of a PAC I, but has the additional tasks of managing more complex insurance situations, engaging in more complex patient/family education and troubleshooting. The PAC II acts as a resource for new hires and PAC I's.
Essential duties and responsibilities:
- Completes benefit checks, educating patients/families on their cost shares/policy, working closely with admissions teams to educate them on plan limitations/exclusions, marking patients financially viable or documenting what steps to take if not financially viable
- Attends any meetings deemed necessary by PAC Supervisor/Manager or joining various projects
Must Haves:
- High school diploma or GED- REQUIRED
- 1 years' experience in insurance verification or financial counseling in a high-volume healthcare organization, preferred experience in behavioral health care- REQUIRED
- Must possess strong interpersonal skills and be an excellent, clear communicator both verbally and in writing and have a commitment to excellent customer service- REQUIRED
- Self-aware, manages conflict or difficult patient situations well, ability to deescalate and escalated patient/family situation, customer focused, collaborative- REQUIRED
Bonus Qualities:
- Associates degree
- Situational adaptability, instills trust, action oriented and strong sense of urgency, manages ambiguity, resilient, ability to influence, optimizes work processes, quality decision making, solution-oriented
Location & Schedule:
- Remote: Mondays and Fridays
- On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays
What We Offer
At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.
We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.
When you thrive, you can do your best work. And your best work changes lives.