Customer Service Representative

Why Work at EDCO?

Join a family-owned leader in surface preparation equipment manufacturing with over 60 years of innovation, craftsmanship, and employee commitment. At EDCO, we don’t just build machines — we build careers.

Here’s what you can expect as a full-time team member:

Health & Wellness

• Affordable medical, dental, and vision insurance (effective the 1st of the month after 60 days)

• Company-paid life insurance ($25,000 benefit) and long-term disability coverage

Time Off That Counts

• Paid sick leave and generous vacation accruals starting your first year

• 10 paid holidays — including your birthday holiday and Winter Break (Dec 25 – Jan 1)

Future-Focused Benefits

• 401(k) plan with company profit sharing

• Educational assistance — up to 100% tuition reimbursement

People-First Culture

• Proudly Made in America

• Family atmosphere with long employee tenures and strong values

About the Role

The Customer Support & Product Specialist is responsible for providing world-class support to EDCO customers and distributors. You’ll help customers with product questions, order processing, and troubleshooting, ensuring each interaction reflects EDCO’s commitment to quality and care. You’ll also support product training, assist with sales initiatives, and occasionally represent EDCO at training sessions or tradeshows.

Key Responsibilities

• Respond promptly and professionally to customer requests via phone and email

• Provide product training and technical support to municipal users, distributors, contractors, and rental companies

• Prepare official quotes and process orders for equipment, accessories, and parts

• Notify customers of order status and back orders

• Recommend replacement parts and preventative maintenance

• Diagnose and resolve customer-reported mechanical issues

• Process warranty claims in accordance with EDCO’s RMA and Warranty policies

• Maintain accurate documentation of customer cases

• Continuously expand product knowledge through training

• Support EDCO Master Distribution by guiding customers through purchasing channels

• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required

• Customer service, construction, manufacturing, or equipment experience preferred

• Excellent oral and written communication skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Typing speed of at least 40 WPM

Required Skills

• Strong organizational skills and attention to detail

• Ability to work well under pressure and manage multiple priorities

• Reliable attendance and high standard of conduct

• Strong problem-solving and mechanical aptitude

Preferred Skills

• Familiarity with MRP/data entry systems

• Mechanical knowledge or hands-on experience with equipment

• Ability to read and understand schematics

• Experience working independently and with customers by phone/email

Work Environment

• Primarily office-based, with occasional time in a warehouse setting

• Standard office equipment (desk, computer, phone)

• May require the use of safety glasses, steel-toed shoes, and ear protection

• Noise levels vary from normal to high, depending on location

Build Your Future with EDCO

At EDCO, quality, innovation, and people come first. Join a team where you can grow, learn, and make a lasting impact — all while helping build the tools that shape industries.

Salary : $20 - $25