What are the responsibilities and job description for the Help Desk Service Technician position at Equiliem?
Description of Work: Looking for a tech-minded Help Desk Technician to be responsible for providing IT support, troubleshooting and identifying solutions. Primary responsibility will be to respond to service requests. Position will provide assistance for technical problems. This involves communications via email, service ticket or telephone. Position will be to troubleshoot and rectify computer and/or network problems.
Position involves all aspects of computer systems configuration, set up and maintenance. This involves new hardware and software, as well as existing systems.
Position is on-site at customer location and will primarily support 2nd and 3rd shifts. Candidate must be flexible to support other all shifts, as needed with ample notice.
Positon will require heavy lifting of equipment on occasion, commensurate with job requirements.
Qualifications: Associates degree preferred or technical Degree in Information Technology, Computer Science or related field. A minimum of 2 years of work-related experience in the field of IT Support is preferred. Candidates with a technical school or apprenticeship program in related field of electrical or electronic support. Must have a minimum of 2 to 3 years of work experience.
Candidate must be familiar with Microsoft Windows Server 2008 through 2016. Must demonstrate knowledge of and experience in configuring desktop and laptop computers with Windows 7 and Windows 10. Must have working knowledge of standard network protocols and troubleshooting.
Candidate must have good problem-solving, analytical, and team-working skills. An openness to learning new technologies. Candidate must have excellent written and verbal communications skills. Must be able to work well alone and with others. Must be able to successfully handle multiple priorities simultaneously, as required.
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Salary : $27 - $28