What are the responsibilities and job description for the IT SUPPORT / HELPDESK SUPPORT - (772) with Security Clearance position at EPS Corporation?
Help Desk and Audio Visual VTE Support EPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment. Key Responsibilities:
- Provide Communications Focal Point (CFP) Help Desk support to end users.
- Identify, research, and resolve technical problems for AFCENT network users.
- Respond to support requests via phone, email, and in person; manage trouble tickets.
- Track and document issues to ensure timely resolution and reporting.
- Support tier-one IT operations, including service interruptions and inspections.
- Manage user and administrator accounts for workstations and servers.
- Perform AV/VTC system maintenance, documentation, and upgrades.
- Test and build platforms for multi-site VTC connections.
- Maintain a Master Schedule and conduct daily equipment checks.
- Conduct site surveys and recommend AV/VTC system solutions.
- Maintain and repair AV systems, monitors, projectors, and VTC components.
- Develop and submit a Help Desk and AV/VTC Monthly Status Report. Requirements Qualifications:
- 3 years of experience in Help Desk Support
- Security Certification Required
- U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
- Experience in IT help desk support, troubleshooting, and account management
- Knowledge of AV/VTC systems, configuration, and maintenance
- Strong documentation, reporting, and problem-solving skills
- Ability to support inspections, upgrades, and system continuity Desired Skills/Other Considerations Type of Security Clearance Required Top Secret