What are the responsibilities and job description for the Hospitality Coordinator position at Epiq Systems, Inc.?
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Job Description:
Are you a hospitality professional looking for a rewarding role with little to no nights, weekends, or holiday shifts ? Bring your passion for service to a prestigious law firm as a Hospitality Coordinator where you’ll deliver concierge-style experiences in a professional setting. This is a unique opportunity to transition your f ood & beverage or hotel expertise into a Monday–Friday schedule , supporting high-level meetings, events, and daily office hospitality needs. If you thrive in a professional environment and take pride in impeccable service, this role offers the perfect blend of hospitality and work-life balance.
Essential Job Responsibilities
This role requires reliability to work scheduled shifts, strong communication skills, exceptional customer service, the ability to multitask with superior time management, and a proactive approach to problem-solving. The ideal candidate consistently upholds high standards of presentation, service excellence, and teamwork.
Key Responsibilities
Deliver an elevated concierge-level experience by greeting guests, responding promptly to requests, and ensuring all interactions reflect a polished and service-oriented approach.
Prepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing hot and/or continental meals such as breakfasts, lunches, and catered meeting refreshments.
Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked with necessary supplies.
Ensure all visiting offices and temporary workspaces are organized, cleaned, and stocked daily, maintaining a professional and welcoming environment for guests and staff.
Assist with miscellaneous service requests such as supply delivery, event setup, equipment needs, or other operational support tasks as assigned. Provide flexibility in handling evolving and simultaneous priorities.
Utilize various software systems, scheduling tools, (I.e., room booking systems) to manage tasks efficiently.
Provide coverage for occasional after-hours firm events, ensuring smooth setup, coordination, and breakdown as needed to support internal and client-facing functions.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1-year work experience, client service-oriented preferred
Good customer service skills, including tact in handling complaints
Good verbal and written communication skills
Attention to detail and ability to multitask in a fast-paced environment
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Working knowledge of Microsoft, Outlook, Word, and Excel
Regular attendance required
Shift hours: 9:30am-6:30pm
The Compensation range for this role is 20.67 - 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.