Help Desk Technician

Location: Aurora, CO – Anschutz Medical Campus

Employment Type: Contract-to-Hire (5–6 months)

Compensation: $28/hour (W-2)

Schedule: Full-Time | 40 Hours/Week

Work Arrangement: Onsite initially, with performance-based remote flexibility

About the Opportunity

Epic Placements is seeking an experienced IT Help Desk / Service Desk Analyst to support a large, enterprise healthcare environment in Aurora, Colorado. This is an excellent opportunity for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a fast-paced environment.

The position begins onsite, with the opportunity to earn remote flexibility based on performance, productivity, and service metrics.

What You'll Do

• Provide Tier 1 technical support for enterprise users across hardware, software, applications, and network connectivity.
• Troubleshoot Windows, Microsoft 365, password resets, printer issues, and application access problems.
• Manage user accounts, permissions, and password resets through Active Directory.
• Document, prioritize, and resolve incidents using an enterprise ticketing system.
• Troubleshoot issues beyond standard scripts, using critical thinking and strong technical fundamentals.
• Support remote connectivity, mobile devices, and basic Apple-related issues.
• Deliver professional, efficient, and friendly customer service to employees and clinical staff.
• Escalate complex technical issues appropriately while maintaining clear communication with end users.

What We're Looking For

• 2 years of IT Help Desk or Service Desk experience supporting an enterprise environment (required).
• Strong proficiency troubleshooting Windows operating systems, Microsoft 365, and common desktop applications.
• Hands-on experience with Active Directory and enterprise ticketing systems.
• Solid understanding of basic networking, remote support, and hardware troubleshooting.
• Ability to independently diagnose and resolve technical issues beyond scripted troubleshooting.
• Excellent communication, customer service, and multitasking skills.
• At least one relevant IT certification, such as CompTIA A , Network , Microsoft, or equivalent.
• High school diploma or equivalent required.
• Healthcare IT experience is a plus, but not required.

Additional Details

• Initial training schedule: Monday–Friday, 8:00 AM–4:30 PM.
• Permanent shifts may begin between 6:30 AM and 9:30 AM.
• Onsite attendance is required during training and the initial employment period.
• Remote flexibility may become available based on demonstrated performance and monthly metrics.
• Opportunity to transition into a permanent position following the contract period.

Equal Employment Opportunity & E-Verify

Epic Placements is an Equal Opportunity Employer committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Epic Placements participates in E-Verify for all contract and contract-to-hire positions. E-Verify is an internet-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that electronically confirms employment eligibility. All employees hired into contract or contract-to-hire positions must complete Form I-9 and provide acceptable documentation establishing their identity and authorization to work in the United States, as required by federal law.