What are the responsibilities and job description for the Marketing and Customer Relations Coordinator position at EP ENERGY?
Requirements
MOS Code: None
Education and Experience: A Bachelor's degree or higher in business administration, marketing, public relations, journalism, communications, or related field, and three (3) years of professional marketing, public information, or customer relations program experience.
Licenses and Certificates: Some positions may require a Texas Class "C" Driver's License or equivalent from another state.
Special Requirements: Positions requiring a CDL or positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.
General Purpose
Under general direction, plan, coordinate and manage the marketing, public information and customer relations for a program or department within the City.
Typical Duties
Plan, develop and implement a marketing program for assigned department. Involves: Conduct market research through focus groups, surveys and other means to assess community needs and evaluate effectiveness of programs. Promote existing services through various media including news releases, flyers, posters, television spots, and other venues. Prepare and distribute news releases, brochures and other promotional materials. Serve as liaison to community groups and organizations.
Create, implement and market new programs and services. Involves: Develop marketing plan for new programs and services. Conduct public outreach through instruction and by participating in public meetings, visiting civic organizations, schools, businesses and other entities. Oversee the design and layout of in-house and outsourced advertising and promotion materials. Develop and implement special events designed to promote new services and programs.
Manage and respond to customer and news media inquiries, comments and complaints. Involves: Provide requested information to public as appropriate. Research, resolve and respond to customer complaints. Serve as spokesperson for department in cooperation with department head. Prepare and deliver presentations to a variety of groups. Coordinate department events such as promotions.
Supervise assigned personnel and manage marketing budget. Involves: Schedule, assign, set standards for and review work. Appraise employee performance. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Prepare or assist in preparation of annual budget request within proposed program. Monitor and approve operating expenses.
General Information
For the complete job specification, click here.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
01
Please select which best fits your education and experience.
Do you have a valid Texas driver's license? If so, what type of driver's license do you have?
Describe your knowledge of marketing principles and practices.
Describe your knowledge of developing and implementing public relations programs.
Describe your knowledge of computers and related software used in marketing.
Describe your level of ability to establish maintain effective working relationships with coworkers, officials, news media, customers and the general public.
Describe a time when you planned, prepared, and implemented a marketing strategy. If you do not have related experience, respond "N/A".
08
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
Required supplemental questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
MOS Code: None
Education and Experience: A Bachelor's degree or higher in business administration, marketing, public relations, journalism, communications, or related field, and three (3) years of professional marketing, public information, or customer relations program experience.
Licenses and Certificates: Some positions may require a Texas Class "C" Driver's License or equivalent from another state.
Special Requirements: Positions requiring a CDL or positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.
General Purpose
Under general direction, plan, coordinate and manage the marketing, public information and customer relations for a program or department within the City.
Typical Duties
Plan, develop and implement a marketing program for assigned department. Involves: Conduct market research through focus groups, surveys and other means to assess community needs and evaluate effectiveness of programs. Promote existing services through various media including news releases, flyers, posters, television spots, and other venues. Prepare and distribute news releases, brochures and other promotional materials. Serve as liaison to community groups and organizations.
Create, implement and market new programs and services. Involves: Develop marketing plan for new programs and services. Conduct public outreach through instruction and by participating in public meetings, visiting civic organizations, schools, businesses and other entities. Oversee the design and layout of in-house and outsourced advertising and promotion materials. Develop and implement special events designed to promote new services and programs.
Manage and respond to customer and news media inquiries, comments and complaints. Involves: Provide requested information to public as appropriate. Research, resolve and respond to customer complaints. Serve as spokesperson for department in cooperation with department head. Prepare and deliver presentations to a variety of groups. Coordinate department events such as promotions.
Supervise assigned personnel and manage marketing budget. Involves: Schedule, assign, set standards for and review work. Appraise employee performance. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Prepare or assist in preparation of annual budget request within proposed program. Monitor and approve operating expenses.
General Information
For the complete job specification, click here.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Benefits
LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE
All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
For 0 - 5 Years Of Service (12 Days)
Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:
40 hour per week employees - 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period
For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY
Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE
The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
- Pregnancy shall be treated the same as any other temporary physical disability.
- An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
- An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)
- First day of January (New Year's Day)
- Third Monday in January (Martin Luther King Holiday)
- Thirty-first day in March (Cesar Chavez Day)
- Last Monday in May (Memorial Day)
- June 19 (Juneteenth)
- Fourth day of July (Independence Day)
- First Monday in September (Labor Day)
- Eleventh Day in November (Veteran's Day)
- Fourth Thursday in November (Thanksgiving Day)
- The Friday following the fourth Thursday in November (Day after Thanksgiving)
- Twenty-fifth Day in December (Christmas Day)
- Employee's Birthday
01
Please select which best fits your education and experience.
- A Bachelor's degree in business administration, marketing, public relations, journalism, communications or related field, and three (3) years professional marketing, public information, or customer relations program experience.
- A Masters's degree in business administration, marketing, public relations, journalism, communications or related field, and one and a half (1.5) years professional marketing, public information, or customer relations program experience.
- No degree and three (3) or more years professional marketing, public information, or customer relations program experience.
- None of the above
Do you have a valid Texas driver's license? If so, what type of driver's license do you have?
- Texas Class A - CDL or equivalent from another state.
- Texas Class B - CDL or equivalent from another state.
- Texas Class C or equivalent from another state.
- No, I do not have a valid driver's license.
Describe your knowledge of marketing principles and practices.
- No knowledge of marketing principles and practices.
- Some knowledge of marketing principles and practices.
- Good knowledge of marketing principles and practices.
- Considerable knowledge of marketing principles and practices.
Describe your knowledge of developing and implementing public relations programs.
- No knowledge of developing and implementing public relations programs.
- Some knowledge of developing and implementing public relations programs.
- Good knowledge of developing and implementing public relations programs.
- Considerable knowledge of developing and implementing public relations programs.
Describe your knowledge of computers and related software used in marketing.
- No knowledge of computers and related software used in marketing.
- Some knowledge of computers and related software used in marketing.
- Good knowledge of computers and related software used in marketing.
- Considerable knowledge of computers and related software used in marketing.
Describe your level of ability to establish maintain effective working relationships with coworkers, officials, news media, customers and the general public.
- Novice
- Intermediate
- Advanced
- Expert
- None of the above
Describe a time when you planned, prepared, and implemented a marketing strategy. If you do not have related experience, respond "N/A".
08
Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
- Yes, it has been translated and certified and I can provide documentation upon a job offer.
- No, I have not had my degree translated and certified.
- N/A - my degree is from an accredited U.S. university or college.
Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.
- I acknowledge I have read and understand the above information.
Required supplemental questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
- I understand that my answers to the supplemental questions will generate a score.
- I understand that I am being tested on a conditional basis pending review of minimum qualifications.
- Required Question