What are the responsibilities and job description for the Front Office Agent position at EOS Hospitality?
Job Details
Description
Position Overview
Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.
What You’ll Do
Full-time, seasonal role at Sun Outdoors Myrtle Beach (Conway, SC)
Perks Include
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
Description
Position Overview
Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.
What You’ll Do
- Welcome guests and deliver friendly, high-quality service
- Handle check-ins, check-outs, and reservations with accuracy
- Answer questions, share resort info, and resolve guest concerns
- Manage bookings, changes, and cancellations (in person, phone, email)
- Process payments and maintain accurate guest accounts
- Coordinate with housekeeping and maintenance to ensure guest readiness
- Promote resort amenities, events, and activities
- Keep the front desk area clean and organized
- Follow all policies, safety procedures, and standards
- High school diploma or GED required
- Customer service experience (hospitality a plus)
- Strong communication and problem-solving skills
- Ability to multitask and stay calm under pressure
- Comfortable using computers; PMS experience is a bonus
- Flexible schedule, including evenings, weekends and holidays
- Reliable, positive, and team-oriented
Full-time, seasonal role at Sun Outdoors Myrtle Beach (Conway, SC)
Perks Include
- Paid sick time
- 401(k) with company match
- Team member travel discounts
- Additional growth opportunities
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace