What are the responsibilities and job description for the Turndown Attendant position at Ensemble Hospitality?
https://labahiahotel.com/careers/
ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The Turndown Attendant is a professional with strong attention to detail and a commitment to maintain the highest level of cleanliness. This role combines the precision of a master housekeeper with the intuition of a hospitality artist, ensuring every element, from pillow placement to ambient lighting, curates an atmosphere of effortless luxury. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
This role has a start date of 7/28/2025.
DUTIES/RESPONSIBILITY:
QUALIFICATIONS:
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The Turndown Attendant is a professional with strong attention to detail and a commitment to maintain the highest level of cleanliness. This role combines the precision of a master housekeeper with the intuition of a hospitality artist, ensuring every element, from pillow placement to ambient lighting, curates an atmosphere of effortless luxury. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
This role has a start date of 7/28/2025.
DUTIES/RESPONSIBILITY:
- Execute signature turndown service with exacting standards: duvet folded at 45-degree angel with custom chocolate placements, pillows plumped to firm/soft preferences, and slippers positioned bedside with soles facing outwards.
- Create mood-enhancing environment by drawing curtains with precision folds, lighting set to 25%, etc.
- Refresh ice buckets with signature crystal carafes.
- Restock minibar with guest preference data.
- Pillow mist spritzed lightly on linens.
- Charging cables coiled in leather holders.
- Nightstand water carafes at 80% capacity with lemon wedge.
- Navigate rooms with "silent service" protocols: no knocking after 9:30 PM (use PMS occupancy alerts) and fold discarded clothing using Savile Row techniques.
- Document guest preferences (e.g., extra blankets, opened windows) for future stays.
- Conduct evening refresh cleaning: remove all traces of day service (empty glasses, used towels, etc.), vacuum high-traffic areas with noise-controlled equipment, and aligned all items to geometric placement standards.
- Work carefully and follow safety rules.
- Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
- Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
- Perform all other duties that may be assigned as needed by your manager.
QUALIFICATIONS:
- (2) years of experience.
- Endurance to stand for long periods and walk moderate distances.
- Ability to knee and bend for long periods of shifts.
- Ability to work independently and as part of a team.
- Excellent communication skills and customer service skills.
- Comfortable in varying lighting conditions.
- Capability to lift, push, and pull a moderate amount of weight (Up to 50lbs).
- Flexible to work in different shifts, including evenings, weekends, and holidays.
- Highly organized with the ability to multitask in a fast-paced environment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.