Bell Attendant

SUMMARY:

The Bell Person is responsible for greeting guests upon arrival and departure by assisting with luggage and providing a great guest experience. Must maintain friendly and attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offers assistance with vehicle doors and luggage upon guest arrival
• Assist guest with transportation to locations on property by golf cart
• Deliver guest luggage, packages etc. in a timely manner
• Complete all items on the daily checklist per the Bell Captain, Manager or Director
• Communicate pertinent guest information to designated departments and personnel
• Provide assistance to the concierge, front desk, and PBX when needed
• Must ensure the front drive and lobby are clean, organized, and tidy along with the bell closet
• Conducts tours of hotel and guest rooms to guests when needed
• Delivery of various guest and employee amenities and packages throughout hotel as needed
• Is knowledgeable of all hotel and conference center services and amenities
• Ability to communicate customer needs and resolve complaints independently
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity deliveries
• Follow up with front office team members on daily shift and individual duties
• Responsible for maintaining Porte-cochere/lobby appearance while on duty
• Assist in training new employees
• Coordinate and assist Front Desk Agents with relocation of guests when necessary
• Deliver service at a level that exceeds guest expectations
• Access the hotel property management system (Maestro)
• Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
• Attend and participate in all required meetings
• Ability to act independently with minimal supervision
• Perform other related duties as requested by the supervisor

QUALIFICATIONS, SKILLS & ABILITIES

• Requires good communication skills, both verbal and written
• Exceptional organizational skills and customer service skills
• Must be willing to work a variety of day/night and weekend shifts
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Able to lift, push, and pull heavy objects

EDUCATION AND/OR EXPERIENCE

• At least 1 year related hotel/resort industry experience and/or training
• High school or GED graduate

LANGUAGE SKILLS

• Ability to read, comprehend and provide instructions, both written and verbal
• Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers,       guests, associates, managers etc.)
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COMPUTER SKILLS

• Proficient in Outlook and Internet applications

CERTIFICATES & LICENSES

• Must provide valid document(s) to work in the US
• Valid California Driver License is required

WORK ENVIRONMENT
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80 degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear. 
• Specific vision abilities required by this job include close vision
• Lift 25-50 lbs
• Sit, stand and walk for long periods of time

Salary : $17 - $19