What are the responsibilities and job description for the Customer Service Representative position at Ennis, Inc.?
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Process billing/Invoices-
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with patience and empathy
- Process orders, returns, and exchanges accurately
- Provide product information and pricing details
- Upsell products and services to customers when appropriate
- Conduct outbound calls for follow-ups and surveys
- Perform data entry tasks accurately and efficiently
Experience:
- Previous experience in customer service or sales preferred
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and offer solutions
- Strong multitasking abilities in a fast-paced environment
- Familiarity with outbound calling practices
Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you are passionate about delivering top-notch customer service and possess the skills mentioned above, we encourage you to apply.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Ability to Commute:
- Fort Scott, KS 66701 (Preferred)
Ability to Relocate:
- Fort Scott, KS 66701: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Ability to Commute:
- Fort Scott, KS 66701 (Preferred)
Ability to Relocate:
- Fort Scott, KS 66701: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17