Technical Writer

Job Summary:

The Technical Writer manages day-to-day technical document related activities for ECS customers, prospects, and employees as well as document creation and management related to the intellectual property of the ECS. The primary objective is to ensure proper and timely documentation is in place to support the products of ECS while ensuring consistency in methods and delivery.

This role develops and delivers a wide variety of documents related to ECS existing products, products in the development process, and technology associated with ECS.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Coordinate the creation, updates, and release of product manuals ensuring a consistently high standard is developed, applied and maintained per corporate standards
• Maintain and communicate corporate documentation standards
• Manage completion of work through utilization of global ECS and third-party resources
• Develop and maintain a good working knowledge of general product development process, current and next generation project activities, and basic technical fundamentals of the products
• Create and prepare illustrated parts lists and parts breakdowns as required per document type using CAD files to create specific views and assemblies
• Administration of ECS Engineering Documentation library that includes workflow of all documentation
• Interact with Technicians, Engineers, Manufacturing, Training, Customer Support, Marketing and Sales in gathering information for documentation and updates for approval
• Read and interpret company drawings, engineering drawings and ECR's when information is needed for direct input to technical publication documents
• Lead dissemination of technical information in easy-to-understand language for non-technical users
• Act as subject matter expert for software and process associated with function of technical writing
• Assist in other areas of Product Development to support overall function of team

Skills/Abilities:

• Ability to collaborate across departments and work with subject matter experts
• Excellent organizational and project management skills
• Must be able to foster teamwork, effectively communicate to implement change, work collaboratively to drive improvements and results, demonstrate decision making and problem-solving skills
• Strong analytical skills and the ability to work independently
• Ability to understand technical issues and work through issues to resolution
• Must be proficient in logistical problem-solving techniques and time management skills with a focus on strong customer service, interpersonal communication skills, organization, and the ability to prioritize and meet assigned deadlines
• Experience with Microsoft Office products including O365, Adobe Acrobat, and software related to conversion of CAD data into usable formats in documentation.
• Data management systems experience and working knowledge of revision control
• Knowledge related to development of processes such as workflows for document revisions, manual or automated.
• Excellent writing and verbal communication skills and ability to report to all levels of management on status of projects
• Openness to receive constructive feedback from various areas of the organization with the ability to turn that into documentation and process improvements
• Knowledge of safety information standards and implementation
• Ability to work independently with minimal supervision while completing work and managing project activities.

Education and Experience:

• 4 years of experience (preferably within the industrial or manufacturing sectors) – required
• Associates degree in an applicable field (engineering, business, education) with four years of experience or a bachelor’s degree in applicable field (engineering, business, education) with two years of experience
• Experience in a manufacturing environment or working with manufactured products of internal design.
• Competency in developing customer-facing documents, including use instructions or manuals (preferably within the industrial or manufacturing sectors) – required
• Know-how in interpreting mechanical and electrical engineering drawings - required
• Proficiency with managing product literature in multiple languages (preferred)
• Electro-mechanical equipment operation experience (preferred)
• Familiarity in fire protection system operation (beneficial)

Physical Requirements/Working Conditions:

• This is a in-office position at ECS headquarters
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing are possible.
• Ability to lift up to 50 pounds and team-lift up to 125 pounds.

Travel:

• Travel is not an identified part of this role, but local travel may be required periodically.

This job description is a summary and not a comprehensive list of possible duties required by this position. The job description should not be construed as a contract of employment.

Engineered Corrosion Solutions, LLC is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at tmakus@ecscorrosion.com or please call 314-432-1377.