What are the responsibilities and job description for the Service Coordinator position at ENE SYSTEMS OF NH?
Description
We are searching for a friendly and highly analytical Service Coordinator to join our growing office in Bow, NH. In this role, you will answer incoming calls, Route calls to the appropriate department, manage Service Department invoicing and handle critical daily office tasks.
A top-notch Service Coordinator will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Requirements
Responsibilities:
- Answer telephones and route calls to appropriate department or individual.
- Issue and track purchase orders for field personnel.
- Review, correct, process and invoice all Service Department Work Orders.
- Book new and renewal Service Contracts.
- Perform monthly billing of all active Service Contracts.
- Maintain a company schedule of all office personnel’s whereabouts daily.
- Assist the Service Admin Manager with special projects and inter-office communications.
- Complete purchase orders.
- Assist the Service Department with dispatch and scheduling as needed.
- Attend weekly Service Department Meetings.
We offer:
- 3 weeks PTO
- 401k with 100% Company match up to 6%
- 10 Paid Holidays
- Health, Dental, Long term Disability, Short Term Disability, Life Insurance
- Superior Work Environment
- Excellent opportunity for advancement
Requirements:
- High school diploma or GED.
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Practical experience with Excel, Word and Outlook required.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- Superb written and verbal communication skills.