Credit and Collections Analyst

At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.  

What is the role about?

The Credit Analyst is responsible for overseeing the credit and collections process for assigned accounts. This position solves complex Endress Hauser customer relation issues and problems regarding invoicing, delivery, products, etc. This individual serves as a liaison between customers and representative partners (external) and employees (internal).   

Which tasks will you perform?

• Review and analyze the financial risk associated with new and existing accounts for customers using open accounts. This involves gathering and assessing credit and financial information through credit reports, financial statements, and supplier references. 
• Ensure the timely collection of accounts receivable, addressing problems and disputes leading to non-payment, deductions, and retainages.  
• Collaborate with customers to address and resolve complex issues such as invoicing discrepancies, delivery challenges, and product-related concerns. 
• Authorize the release of blocked orders within established authority levels and provide recommendations to the Credit Manager for larger orders.  
• Manage credit and collection records and files, including the oversight of automated customer master files. 
• Oversee the administration and compliance of state sales tax collection for Endress Hauser customers in relevant states. Maintain tax-exempt status and manage lien and bond claims. 
• Negotiate alternative selling terms and arrangements through direct communication with customers, representatives, and sales personnel.  
• Facilitate the placement of accounts with external collection agencies and manage write-offs to bad debt expense. 
  
  

What do we expect from you?

You Will Have (required)

• Bachelor’s Degree or Associate degree in Business, or relevant work experience
  
  

You May Have (preferred)

• Knowledge of automated credit/business systems and PC applications, preferably in a Microsoft Office/Windows environment.
• Experience of 1–3 years in credit analysis or applicable business processes in a manufacturing or distribution environment.
• Ability to work independently, making informed decisions driven by internal motivation and intellectual curiosity.
• Teamwork and collaboration skills, shown through mutual trust, respect, support for others, and cross-departmental efforts to achieve organizational goals and enhance customer experience.
• Commitment to company interests, demonstrated by consistently prioritizing organizational goals, focusing on solution-oriented approaches, and taking decisive, aligned actions.
• Customer focus, reflected in efforts to understand customer needs, initiate solutions, and implement feedback to improve experiences and prevent future issues.
• Adaptability in dynamic, fast-paced environments, with the ability to prioritize tasks and respond to shifting demands.
• Attention to detail, with a strong commitment to accuracy and the use of critical thinking to ensure precision.
• Exceptional communication skills, both verbal and written, with the ability to present information clearly, explain complex technical issues, and engage effectively with individuals at all levels.
  
  

What can you expect from us?

• Family-owned, friendly, and highly committed company  
• Tuition reimbursement and a wide range of development opportunities 
• Comprehensive benefits package which includes medical, dental and vision 
• Competitive compensation and bonus opportunities 
• Generous paid time off 
• Life insurance and 401(k) savings with company match 
• Full-service café, fitness center, and health clinic (in Greenwood, IN)
  
  

Endress Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.