Customer Service Specialist/Inside Sales Representative- VSRG

The Mission: Endeavor Business Media is a rapidly growing US-based B2B media and events company founded in 2017. Endeavor’s mission is to deliver the highest-quality content in the B2B markets we serve and to do so in the various, multi-channel formats that today’s industry professionals demand. From informative e-newsletters to in-depth monthly magazines to curated in-person events, Endeavor Business Media is committed to providing the best opportunities for professionals to stay knowledgeable and connect with marketplace colleagues that drive their industry forward.

The Team: Endeavor places a high importance on its data-driven core values of accountability, continuous improvement, teamwork and being passionate about value creation in an environment that maintains minimal politics, directional clarity, high productivity and low turnover among good people. These values are adopted at all levels of the company across every sphere and give the company its operational advantage. Our departments and operating businesses have autonomy and place a high value on meritocracy, with a commitment to providing individuals with opportunities for growth and development. 

Job Summary: You will be responsible for driving sales and revenue growth by prospecting, outbound calling and presenting EBM print and digital advertising programs for the automotive repair industry's leading publications, FenderBender and Ratchet Wrench.
 

Are you a highly motivated sales professional with a passion for driving growth? Do you thrive in a dynamic, collaborative environment? If so, we want you to join our team as an Customer Service Specialist and become a key player in the success of the automotive repair industry's leading publications, FenderBender and Ratchet Wrench!

This is position is located in our St. Paul, MN office. You must be local to the Twin Cities metro area to join our team.

What You'll Do: Drive Revenue, Build Relationships, and Make an Impact

As an Customer Service Specialist, you won't just be making calls; you'll be building bridges between our industry-leading publications and businesses eager to connect with their target audience. You'll be responsible for:

• Fueling Growth: Spearhead sales and revenue growth by expertly prospecting, cold calling, and presenting our innovative print and digital advertising programs.
• Forging Connections: Develop and nurture strong relationships with both new and existing advertisers, becoming a trusted advisor and champion for the EBM brands.
• Strategic Account Management: Craft compelling proposals, and provide exceptional service and support to your clients through personalized communication, whether it's a phone call, email, or even a handwritten note.
• Mastering Your Territory: Diligently update all prospect and customer activity in our CRM, manage your sales pipeline, and analyze campaign performance within your assigned territory.
• Collaborative Success: Participate actively in monthlyly sales meetings and one-on-one sessions with your manager, collaborating with the sales team and other departments to exceed customer expectations and achieve ambitious sales goals.
• Closing Deals: Consistently close sales and achieve monthly, quarterly, and annual targets – your success is our success!
• Can make a high volume of calls daily
• Inside Sales experience is preferable
• Must be great on the phone with personality, tonality and presence
• A solid communicator
• Adverse to call reluctance – can make the dials needed
• Resilient to call rejection 
• Outstanding team player
• Willingness to learn (coachable!)

Your Journey to Success: First Year in the Role

We're invested in your growth from day one. Here's what you can expect as you embark on your journey with us:

• Month 3: Foundation Building. You'll gain a comprehensive understanding of the role through a blend of immersive training, frequent practice sessions with constructive feedback, and invaluable side-by-side call listening.
• Month 6: Strategic Mastery. You'll be confidently managing your assigned sales territory, honing your skills in discovery, objection handling, and crafting targeted messages to secure new business revenue and close sales.
• Month 12: Leadership & Innovation. You'll emerge as a key contributing member of the team’s success, developing advanced sales techniques, optimizing processes, and consistently growing your region by closing sales.

Who You Are: The Qualities That Define Your Success

You're more than just a salesperson; you're a strategic thinker, a skilled communicator, and a true team player. While prior business-to-business inside sales or outbound cold-calling experience is a plus, we value your potential and drive above all else. We're looking for someone who is:

• Curious & Active Listener: You possess an insatiable hunger to learn and a fearless willingness to experiment. You ask insightful questions and truly listen, even picking up on what's unsaid.
• Resilient & Self-Motivated: You're driven to build upon past successes, understanding that swift failures are often the quickest path to breakthroughs. You're not afraid to jump in and try new approaches.
• Detail-Oriented: You know the little things matter! You're adept at creating processes that keep you organized and on track.
• Tech-Savvy: You love exploring new technology and quickly adapt to and master new tools and processes. Familiarity with Salesforce (or similar CRM) and MS Office Suite (especially Outlook) is helpful, but we'll provide all the training you need!
• Exceptional Communicator: Your verbal and written communication is clear, concise, professional, and engaging. You can craft confident, persuasive, and professional emails that get results.
• Collaborative Spirit: You understand that collective success is the most rewarding. You're eager to share your insights and best practices with your team, fostering an environment where everyone thrives.

For this position, the hourly rate is $20.43 an hour with a 2% uncapped commission and annual bonus structure. 

Ready to take your sales career to the next level? If you're eager to contribute to a growing company and make a tangible impact, we encourage you to apply!

To all current EBM employees: If you are interested in applying for this position, please apply through the company intranet job listings.

Benefits at EBM:

• We offer competitive benefits package including medical, dental, and vision
• 24/7 access to Telehealth services
• FSA and HSA pretax savings accounts
• Company paid life insurance and disability
• 401(k) with company match
• Paid parental leave
• A generous PTO policy
• 12 paid holidays
• Tuition assistance
• Professional growth opportunities through continuing education
• Company Core Value Awards
• Employee Retail & Travel discounts
   

EndeavorB2B is an equal opportunity employer. We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.