What are the responsibilities and job description for the Salesforce Administrator position at Encore Talent Solutions?
Encore Talent Solutions is seeking a Salesforce Administrator for a full time position located in Cincinnati, OH.
Job Description
The Salesforce Systems Administrator is responsible for the day-to-day administration and operational support of the Salesforce platform. This role will support a live, production Salesforce environment that is actively expanding, and focuses on executing approved configuration changes, maintaining platform stability, and supporting users across Sales, Marketing, Operations, and Revenue functions. Working within established governance and design standards, the Salesforce Systems Administrator partners closely with IT Product Owners, IT Business Analysts, Business Process Managers, and Salesforce implementation partners to ensure the platform remains secure, scalable, and supportable as it evolves.
Responsibilities of Position:
- Serves as the primary day-to-day administrator for a live and expanding Salesforce environment, providing advanced (Tier 3) support for configuration and system-related issues
- Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards
- Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization
- Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes
- Configures and supports declarative automation, including Salesforce Flows, validation rules, and assignment logic, following established design standards
- Develops and maintains operational reports, dashboards, and custom report types to support business users and leadership visibility
- Executes configuration changes based on approved designs and requirements provided by Product Owners and business partners
- Participates in Salesforce release cycles by reviewing upcoming changes, assessing potential impacts, and supporting testing and validation activities
- Partners with Salesforce implementation vendors and internal IT teams to resolve configuration defects and support enhancements
- Documents configuration changes and support activities in accordance with IT change-control and governance processes
- Perform other duties as needed
Skills & Abilities Needed for Position:
- User and access management (profiles, roles, permission sets)
- Salesforce configuration (fields, objects, page layouts, record types)
- Declarative automation using Salesforce Flows and validation rules
- Report and dashboard creation, including custom report types
- Troubleshooting and resolving configuration-related defects
- Ability to document changes and follow change-control processes
- Ability to collaborate effectively with Product Owners, business stakeholders, and implementation partners
- Ability to scope and estimate changes (hours of work, days to build/test/deploy) and maintain backlog
- Ability to work with business stakeholders to prioritize work and backlog
- Ability to provide at least two references for organizations you have administered.
Experience & Knowledge Needed for Position:
- 3–5 years of experience as a Salesforce Administrator in a production environment
- Experience supporting a live Salesforce org, including post-go-live support
- Working knowledge of Salesforce CRM concepts across Sales, Marketing, Customer Service, and Operations
- Experience participating in Salesforce release cycles and change management
- Familiarity with IT service and support processes
- Salesforce Administrator training (Trailhead or equivalent) • Sales Cloud Consultant Certification - Preferred
- Salesforce Flow (Visual Flow) fundamentals training • Service Cloud Consultant Certification - Preferred
- Salesforce reporting and dashboard training Salesforce Administrator Certification (ADM 201) - Preferred
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.