Network Operations Center Engineer

About you:

The ideal candidate will have a minimum of 3 years of Network Operations Center or comparable technology experience, preferably with a Bachelor’s or Master’s degree in a related field. Vendor certifications and/or experience may be considered as an alternative to the degrees. This position is on-site at our Ashburn, Virginia location and cannot be done remotely.

The successful candidate will also have:

• Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.
• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
• A solid understanding of the OSI or TCP/IP model
• A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
• Excellent cross-team collaboration, technical skills, and clear communications are required
• Experience / knowledge on monitoring tools like SolarWinds, WhatsUp Gold etc.
• Good knowledge on SolarWinds tools NCM and NPM is a plus
• Flexibility to work on 24*7 environment

The primary roles and responsibilities you’ll have in this position:

• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
• Undertake data network fault investigations in network environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies, defining and monitoring access
• To handle activation/installation/upgrade calls
• Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
• Coordinate with vendors and update customer regarding network maintenances.
• Speak to customers via email and phone for requirements capture/update. Properly update notes to customer within given timeline.
• Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the published Vendor SLAs and internal policies.
• Coordinate with vendor Service Managers proactively to maintain the network stability.
• The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
• Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).
• To prepare reports daily / monthly / quarterly and otherwise as required.
• Monitor video circuits on Nimbra Vision monitoring tool.