Director of ISP Engineering and Implementation

Job Summary

The Director of ISP Engineering & Implementation provides technical and operational leadership for the teams responsible for engineering, implementing, and evolving company’s core network and customer-facing technology. This role ensures network solutions are designed and deployed to deliver the reliability, scalability, performance, and customer experience needed to support continued growth.

Leading the ISP Engineering and Implementation organization, this Director will turn network strategy into execution by developing high-performing teams, establishing clear priorities and performance standards, and ensuring complex network initiatives are delivered successfully. The role will also anticipate future network capacity and investment needs, aligning ISP growth plans with financial forecasts and business objectives to ensure the network is prepared to scale efficiently.

Essential Functions

• Lead the ISP Engineering and Implementation organization, aligning team priorities, performance, and execution with network strategy and business objectives.
• Oversee the engineering, implementation, and lifecycle management of core network and customer-facing technologies, ensuring reliability, scalability, and performance.
• Develop and mentor technical leaders and engineers through clear expectations, accountability, coaching, and professional development.
• Translate network architecture and technology roadmaps into executable engineering plans and successful network implementations.
• Develop ISP network capacity and financial plans by forecasting growth, infrastructure requirements, technology investments, and future capital needs.
• Manage CapEx and OpEx, resources, vendors, and technology investments with a focus on financial stewardship and long-term network value.
• Establish and manage engineering and operational KPIs, using performance data to drive network reliability, implementation efficiency, and continuous improvement.
• Provide technical leadership across IP networking, routing, switching, VoIP, data center, virtualization, and related network technologies.
• Partner across Network Operations, Architecture, Product, IT, Finance, and other teams to resolve complex challenges and deliver strategic network initiatives.
• Communicate network performance, growth requirements, investment needs, technical risks, and recommendations to senior and executive leadership.

Knowledge, Skills, and Abilities Required

• Deep knowledge of telecommunications and ISP network technologies, including Layer 1, Layer 2, and Layer 3 networking, TCP/IP, routing, switching, peering, and VoIP.
• Strong understanding of data center and network infrastructure, including spine-leaf architectures, virtualization, DHCP, DNS, and related technologies.
• Proven ability to lead and develop technical teams while building a culture of accountability, ownership, and continuous improvement.
• Strong operational and financial acumen with the ability to forecast network capacity, infrastructure, and investment needs as the business grows.
• Ability to translate technical strategy into clear priorities, implementation plans, and measurable business results.
• Strong analytical and problem-solving skills with the ability to evaluate complex issues, interpret performance data, and drive decisions.
• Excellent communication and executive-level presentation skills with the ability to translate technical and financial considerations for diverse audiences.
• Ability to influence across teams, lead through change, and make sound decisions in a fast-paced environment.

Other Experience & Requirements

• 10 years of progressive experience in telecommunications, ISP engineering, network engineering, or a related technical discipline, including significant leadership experience.
• Proven experience leading engineering and/or implementation teams supporting large-scale broadband, fiber, or telecommunications networks.
• Demonstrated experience with IP networking, routing and switching, VoIP, data center technologies, and the implementation of highly available network services.
• Experience leading complex network initiatives and planning for network growth, capacity, capital investment, and financial requirements.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field or equivalent relevant experience considered.
• Professional-level networking certifications or equivalent demonstrated technical expertise preferred.