Infrastructure Manager

About Encore Talent Solutions:

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

Infrastructure Manager

Job Description

The infrastructure manager’s role is to plan, organize, and manage infrastructure staff to ensure the stable and secure operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, and data communications. Directs and coordinates network and data information systems and staff. The Infrastructure Manager is also responsible for staffing, capacity planning, performance analysis, and developing proactive resolution plans. The infrastructure manager is the subject manager expert in all things technology. This is a hands-on position whereby the infrastructure manager will be responsible for managing the team but also being a team contributor as well.

Responsibilities

· Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations.

· Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations

· Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule

· Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision

· Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options

· Performs analysis of network needs and contributes to design of network architecture, integration and installation

· Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring

· Coordinates with other departments to understand and meet their requirements

· Evaluates network hardware and software requirements and capabilities and makes recommendations

· Checks systems to optimize performance and to initiate recovery action after system failures

· Establishes budgetary requirements for equipment replacement

· Establishes and controls systems access and security

· Plan for business continuity/disaster recovery and coordinate testing with employees

· Manage procurement of IT assets

· Plan and conduct performance reviews for direct reports

· Train, coach, and mentor team members

· Oversee the development, implementation and administration of staff training procedures and policies

· Oversee development and communication of all systems documentation

· Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)

Requirements

· Bachelor’s degree or equivalent combination of education and experience is required

· Requires five or more years of related technical and managerial experience

· Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems

· 3 years’ experience in implementing and supporting VMware vSphere environments

· 5 years’ experience implementing and supporting Microsoft Windows Server environments

· 2 years' experience supporting VMware Horizon virtual desktop environments

· 3 years’ experience in implementing and supporting storage area networks

· Microsoft Exchange administrative experience preferred

· F5 Big-IP administrative experience preferred

· Demonstrated progressive experience in the management of a technical support team

· Ability to motivate and direct staff members

· Strong customer service orientation

· Proven analytical and problem-solving abilities

· Ability to effectively prioritize and execute tasks

· Good written, oral, and interpersonal communication skills

· Ability to present ideas in business-friendly and user-friendly language

· Willing and able to be on call for support escalations

· Willing and able to be in pager rotation with the rest of the infrastructure staff

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.