What are the responsibilities and job description for the Electrical Service Manager position at Encore Electric, Inc.?
Job Details
Description
OVERVIEW:
The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.
Compensation for this Role: $120,000 - $140,000 annually, depending on experience
General Responsibilities
Management
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge Of
To request an accommodation during the application process, please contact HR@EncoreElectric.com.
Encore Electric, Inc. is an EOE, including disability/vets.
Description
OVERVIEW:
The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.
Compensation for this Role: $120,000 - $140,000 annually, depending on experience
General Responsibilities
- Maintain open communication lines with all working relationships
- Follow up to ensure items for which the job is accountable for are performed
- Earn and maintains customer’s trust
- Uphold the core values of the organization
- Work well with others to accomplish the mission of the organization and of the job
Management
- Manage and direct the work performance of service technicians, project engineers, and service supervisors
- Evaluate performance of Service Technicians
- Make recommendations on hiring, disciplining, and terminating employees
- Enforce the WO process is being implemented by all employees
- Manage the “Customer Relationship” as the primary customer contact
- Work with assigned clients to meet their needs
- Leverage existing customer relationships to generate sales and develop constant presence accounts
- Monitor and enforce Encore Electric, Inc. safety policies
- Uphold the Service Pledge
- Ensure Energized Work is performed within Encore guidelines in coordination with the safety department
- Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared
- Manage projects assigned
- Purchase material for projects not normally found on a service van
- Submittals
- Regulatory awareness
- Licensing
- Permitting
- Certified payroll
- Project preplanning and prefabrication
- Responsible for turnover of project to technician assigned
- Manage the “quality” of the projects and installations assigned
- Manage tools and equipment including tools assigned to van and those drawn from company tool inventory
- Perform the duties of manager on call when assigned
- Responsible for the training and development of field and office operational staff
- Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients
- Manage risk and commodity volatility in estimates and proposals
- Understanding of cost-to-complete process and service financials, including:
- Cash flow
- Collections
- Profitability of assigned projects
- Timely billing of completed projects
- Track individual service technician and work order performance
- Understanding of cost structure
- Direct cost
- Indirect cost
- Overhead
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge Of
- The National Electrical Code
- Encore Electric, Inc.’s preplanning and prefabrication methods
- Problem solving
- Tracking numbers and bits of data relevant to the work assignment
- Soft skills and high emotional intelligence
- Microsoft Office 365
- Electrical Estimating
- Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
- Performing in situations with high expectations
- Working on a team
- Multitasking
- Technical electrical skills
- Electrical installation methods and procedures
- Troubleshooting
- Adapting to new and changing requirements, environments, and/or information
- Estimating resources needed to complete required tasks
- Managing people.
- Managing complex projects, breaking them down to their component levels
- Using communication software
- Business writing
- Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
- Organizing work to accomplish tasks
- Prioritizing and reporting to meet job needs
- Moving manpower
- Driving
- Sitting
- Climbing
- Lifting (up to 50 lbs)
- Standing
- Stooping
- Vision acuity (near and far)
- Walking
- High School Diploma or equivalent is required while a degree in related field is preferred.
- 5 years of progressive experience in a fast-paced office management business environment is preferred.
- 5-10 years of electrical service experience is highly preferred.
- Journeyman Electrician’s License is required.
- Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
- Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
- This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.
To request an accommodation during the application process, please contact HR@EncoreElectric.com.
Encore Electric, Inc. is an EOE, including disability/vets.
Salary : $120,000 - $140,000
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