Internal Operations Manager

WORK LOCAL

Colorado Family-Owned & Proud Since 1934 — And We're Never Selling Out to Private Equity.

Salary: $85,000 to 100,000 annually depending on experience with potential for additional bonuses.

Our motto: "Big Enough to Serve, Small Enough to Care".

Family Owned and Operated for 4 Generations

We have locations in Fort Collins, Greeley, and Loveland, applicants must live within 25 miles of one of our locations.

At Fort Collins Heating & Air Conditioning, we believe in doing things the right way: with integrity, family values, and a genuine commitment to our people and community. We're a fourth-generation family-owned business serving Northern Colorado, and we plan to stay that way—no private equity, no corporate takeover, just good people helping good people stay comfortable in their homes and businesses. If you're an experienced Operations Manager who takes pride in your work and values being part of something bigger than a paycheck, we'd love to welcome you into our extended family.

What Makes Us Different?

• Voted Northern Colorado's #1 HVAC Company 9 Years Running
• Local Work Only – No long drives across the state Family-Focused Culture – You're a name here, not a number
• Ongoing Training & Development – We invest in your growth
• No Private Equity, Ever– We're local, family-owned, and proud of it

Compensation & Perks:

• Pay: $85,000 to 100,000 annually (Based on experience & performance)
• PTO Starts Right Away (With cash-out option)
• Health, Dental, Vision Insurance Monthly Employer Contribution
• Company-Paid Life Insurance
• 401(k) with up to 3.5% Company Match

As we continue to grow, we're seeking an Internal Operations Manager who shares our passion for people, operational excellence, and creating unforgettable customer experiences. If you're inspired by a culture where leadership is earned, trust is foundational, and community matters, we'd love to meet you.

Position Overview

The Internal Operations Manager is a key member of the executive leadership team, responsible for overseeing and elevating the day-to-day performance of our internal operations, office administration, and client care center. This role ensures that our people, processes, and systems align with the company's mission, core values, and growth strategy — all while fostering a high-performance, care-focused culture that delivers exceptional results.

This is a strategic and hands-on role ideal for someone who excels in people leadership, process development, cross-departmental coordination, and customer service excellence.

What You'll Do

Strategic & Operational Leadership

• Partner with the CEO and executive team to shape the company's vision, growth strategy, and operational execution.
• Lead and manage all internal functions, including sales operations, customer service, administrative support, and client fulfillment.
• Translate high-level business goals into department-specific targets, action plans, and performance metrics.
• Oversee and refine operational systems, procedures, and workflows to ensure consistency, efficiency, and scalability.
• Participate in governance meetings and industry association events to represent and advocate for the company's vision and reputation.
• Play a key role in business expansion activities, acquisitions, and integration planning.

Customer Experience & Client Care Center Oversight

• Provide direct oversight of the Client Care Center and its daily operations to ensure timely, compassionate, and efficient customer interactions.
• Establish and lead the vision for delivering Fort Collins Heating & Air's customer satisfaction guarantee.
• Drive improvements in customer engagement, loyalty, and value through innovative strategies and training.
• Ensure customer inquiries, escalations, and service issues are resolved with professionalism, urgency, and a solutions-first approach.

People Leadership & Culture Development

• Build, coach, and empower a team of department managers to lead high-performing teams with accountability and purpose.
• Cultivate a company-wide culture of care, professionalism, teamwork, and continuous improvement.
• Attract, retain, and develop top talent through training initiatives, leadership workshops, and professional growth opportunities.
• Manage team performance through goal-setting, feedback, recognition, and consistent performance evaluation.
• Promote collaboration between departments and ensure shared alignment toward company priorities.

Administrative & Financial Oversight

• Collaborate with the CFO on operational budgeting, forecasting, compensation planning, and capital expenditure management.
• Monitor key performance indicators (KPIs) and implement solutions for underperforming areas.
• Maintain oversight of vendor relationships, office systems, and administrative workflows.
• Optimize systems and tools for improved reporting, operational efficiency, and decision-making.

Process Improvement & Innovation

• Design and implement new SOPs, policies, and action plans to drive business growth and service quality.
• Evaluate and adapt best practices from other high-performing organizations and customer service leaders.
• Lead the operational implementation of new technologies, systems, and business acquisition processes.

Qualifications & Experience

• Bachelor's degree required; associate degree with substantial industry experience will be considered.
• 8 years in a senior leadership role in internal operations, customer service, or call center management.
• 5 years of experience leading a customer service or client care center team; HVAC or home services industry preferred.
• Demonstrated track record of managing operations aligned to performance targets, budgets, and strategic goals.
• Proven ability to lead teams, manage multiple projects, and drive outcomes in a fast-paced environment.
• Proficient in Microsoft Office Suite and operational reporting platforms.
• Strong verbal and written communication skills; highly organized and detail-oriented.

Preferred Skills & Attributes

• Strategic thinker with a proactive, solution-oriented mindset.
• Skilled at performance coaching, training development, and cross-functional leadership.
• Ability to lead with empathy while holding teams accountable to high standards.
• Strong negotiation and conflict-resolution skills.
• Familiarity with regional geography and service logistics a plus.

Physical & Work Requirements

• Majority of work performed in an office or cubicle environment (80% sitting).
• Frequent phone interaction with customers, technicians, and vendors.
• Must be able to occasionally lift 5–10 lbs.
• Strong visual acuity to operate computer-aided systems and software.
• Ability to work extended hours, nights, or weekends, as needed for operational business demands.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• 401(k) with company match.
• Ongoing professional development opportunities.
• A values-based culture that prioritizes care, collaboration, and customer satisfaction.

Job Type: Full-time

Pay: $85, $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $85,000 - $100,000